Flipkart — worst customer care

Address:

Chennai, Tamil Nadu

Hi, I bought a Samsung phone (star pro 7262 on) in Flipcart.com online store on 4.4.2014. I attached the bill of sale/parcel attachment with this. The problem with the phone is not reading the sim card/network as it is defective. I complained about this problem on 10/4/2014 for the first time. I also went to the service store, they were not able to help/solve the problem. Service company advised/suggested me to contact the Flipcart and ask for a refund/replacement as the problem was not able to be solved by them. I contacted the Flipcart customer care about 15 times during the last month and half about this issue without much luck/success. And I was also misled by their personnel several times which makes me furious and disappointing. The last customer care personnel whom I contacted was less helpful than ever and less professional. His details as as below: Zaheer Ref/complaint No: 16632545 I am forced to complain about this issue as it cost me so much money and my precious time which needs fair compensation. I am willing take this issue to any level to exercise my consumer rights.