Flipkart — Wrong color and quality issue product received

Address:

Bangalore

I have ordered for IFB 6 kg 5 Star Aqua Energie, Laundry Add, Tub Clean, Fully Automatic Front Load with In-built Heater White (Diva Aqua VX).

While ordering i have selected sliver color, but system taken white color due product not availability, while i have received the order i came to know on billing its showing white color.

My wife requested them to take it back to the delivery person, but the person refused stating that, tomorrow flipkart will send someone to take back, we only do delivery.

at the same time i have cancelled the order and requested for refund.
I have raised refund request, and canceled the order on flipkart app, i spoke with customer care and explained about the issue.
Every time someone will call from the customer care and ask the same and i explained the same, they use to do fake promise that the issue will be resolved.
But every time they rejected my complaint.
I have been cheated and forced to take wrong product.

Kindly help me on this.

Regards
Mohan Sarvandar