[Resolved] Flipkart — wrong & faulty materials supplied by flipkart

pkuroychowdhury

from Palghat, Kerala

Address:	Bangalore, Karnataka, 700016
Website:	www.flipkar.com

I have purchased a mobile vide model no. Motog5s on 20.09.2018, on receipt i found that the imei no. Of the mobile is billed & supply is different also the adaptor of charger is defective.

On receipt the materials on 24.09.2018 i have raised complaint, flipkart have sent a inspector on 29.09.2018 for inspection, the inspector have submitted the report (Enclosed) & flipkart assured replacement within 09.10.2018.

But the same is not honoured, in the mean time my instalments have deducted from my account & no one is contact me form flipkart. On 10.09.2018 i have again contact their customer care they have assured the matter will be solved with in 12.10.2018. I have told them if it will not solved on 12.10.2018 please cancel my order & refund my money. Today i have received call from flipkart & they are telling wait till 23.10.2018 which was not expectable as already 21 days have passed & i am facing lots of problem with out phone.

Now after harassing for 21 days after paying i am not willing to wait another 12 days to get the materials, i am facing lots of problem without mobile only because of purchasing the same from flipkart which also attract monitory loss for me.

I am enclosing the inspection report of flipkart for your ready reference.

Please help

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Nov 21, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2018

Flipkart Customer Care's response We will revert on it.

Oct 13, 2018

Updated by pkuroychowdhury Today Flipkart send a SMS that the materials will be delivered on 23.10.2018. As i have already stated that to cancel the order & refund the money immediately.

Flipkart is not bothering to give proper customer service. After supplied Wrong & defective materials which was identified on 29.09.2018 they first commit to replace it on 09.10.18 which was failed by them, the second commitment was to deliver the same on 12.10.18 also failed. If they have supplied the same on 12.10.2018 it may accepted by me.

Now they are saying on 23.10.18 as they are favouring me by replacing the materials on their terms & the wrong & defective supply have no value in their side, the proper rectification & immediate replacement is not provided to the customer. An customer care executive even tell that the money cannot be refunded. As a customer after paying the amount i am not allow to go as per their wish.

I have purchased the materials in my need but since delivery on 24.09.2018 till date i am suffering due to their exigencies which is not at all excepted.

Please cancel the order immediately & pay back my money & pick up your defective & wrong supply hand over proper documentation to me for the return.

Oct 15, 2018

Updated by pkuroychowdhury Today the delivery person came to pick up the disputed materials & deliver the new one. But as per him the last three digits of IMEI No. appearing in the Set is not matching with their system information of the disputed material. Hence cancel the Pick up.

This is the second time pick up person came & Due to non up dation of IMEI no in the system it was cancelled. I am suffering from 24.09.2018.

The failed procedure photo is attached for your ready reference. Today when i call the customer care they have suggest to wait for another week. As after paying to Flipkart I am begging in front of them which is not at all accepted.

Flipkart is consuming our times with out smooth execution of replacement. I feel harassed. Please instruct Flipkart to cancel the order immediately & refund me back.

Oct 23, 2018

Updated by pkuroychowdhury 10 Days have passed I am still in dark, Not received any solution from Flipkat.

Oct 30, 2018

Updated by pkuroychowdhury Waiting for immediate solution i am suffering from last 1 month 10 days.

Oct 31, 2018

Updated by pkuroychowdhury It is already 41 days have passed Flipkart customer care till date not got time to since 13 October.

5 times Pick up is schedule but cancelled due to non up dation of Correct IMEI No. (No. of the Mobile Set) form Flipkart in their system.

I am mentally harassed since last 41 days. Please help.

Nov 23, 2018

Updated by pkuroychowdhury 2 months have over today Flipkart saying that they will not return the material. It shows how they serve customer.
After paid full amount on 20.09.2018 & harrused for 60 days & complaint in to Government agencies related to consumer safe guard, A Private company have ignore all & do as they like.

I any one can help please advice next course of action so that I am able to teach Flipkart a lesson.