Flipkart — wrong information about product delivery - consumer harassment

Sharma@Bharat

Nov 18, 2025

Website: Flipkart

I ordered TCL (55 Inch) TV from Flipkart on 07.10.2025 on pin code 173220 (ODER ID- OD[protected] which showing deliverable pin code and estimated delivery will be 18.10.2025 ( FMPP[protected]- EKART Logistic ) after placing the order it was shipped in 16.10.2025 and reached nearest hub for delivery when it will be out delivery, they mentioned product got damaged during transpiration so they sending it back and when it reach back to seller then they decide they replace or refund, i contacted Flipkart support many time to before doing further activity please get confirmation from me but they put item in replacement on 20.10.2025 (ODER ID- OD[protected] and five new date for shipment on 01.11.2025 (FMPP[protected]- EKART Logistic ) and delivery date will be 03.11.2025 between that time i contacted Flipkart support many time to proceed this order fast or give seller contact to me as it will be around one month and still didn't receive the product but no solution provided by them and on 01.11.2025 it got shipped and on 03 it reaches to nearest delivery hub again and it get out for delivery as well, i waited whole day that product will reach soon but didn't receive, then i called delivery guy ( EKART) and he said we cannot deliver product on your address and we limited to some area, then i again contacted Flipkart support for the same and response i receive that we are working on you complain and will provide you solution within 48 hrs. and after that i try to contact many time but didn't receive any solution and then one message i received from Flipkart that your order is canceled as we cannot deliver on your pin code ( which is showing deliverable when placing the order) but no one listen and they canceled it proceed the refund . I order this product from credit card so i have to play credit card bill with month only and i got face many challenges to process this in my credit account as bill was already paid. this was very harassing from Flipkart and EKart no one is listening to consumer point, and when you are requesting some support, they give you one answer we cannot do anything

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Flipkart customer support has been notified about the posted complaint.

Nov 18, 2025

Updated by Sharma@Bharat I would like to lodge a formal complaint regarding the extremely unprofessional and unacceptable experience I faced with Flipkart and Ekart concerning my order OD[protected] for a TCL 55-inch TV, placed on 07.10.2025 for delivery to PIN code 173220, which was clearly shown as serviceable at the time of purchase.

The order was initially scheduled for delivery by 18.10.2025 (AWB: FMPP[protected] – Ekart Logistics). The product was shipped on 16.10.2025 and reached the nearest delivery hub. However, when the package was out for delivery, I was informed that the item had been damaged during transportation and was being returned to the seller. I repeatedly requested Flipkart support to take my confirmation before initiating any further action, but without my consent, a replacement was initiated on 20.10.2025.

The replacement order was assigned a new tracking ID (FMPP[protected]) with a shipment date of 01.11.2025 and an estimated delivery of 03.11.2025. During this period, I contacted Flipkart multiple times requesting an expedited resolution or the seller’s contact details, but no meaningful support was provided.

On 03.11.2025, the package again reached the nearest hub and was marked as ‘Out for Delivery’. I waited the entire day, but the product never arrived. Upon calling the Ekart delivery person, I was told that they do not deliver to my address and are limited to certain areas—despite the pin code being marked as deliverable on the Flipkart platform.

I again contacted Flipkart support, and the only response I received was that my complaint was “under review” and that a resolution would be provided within 48 hours. No such resolution was provided despite multiple follow-ups. Shockingly, I later received a message that my order had been cancelled unilaterally, stating that delivery to my pin code was not possible—contrary to what was shown at the time of placing the order.

This entire experience has been harassing, negligent, and financially burdensome, especially since the order was placed using my credit card. I had already paid my credit card bill, and the cancellation has complicated adjustments in my credit account, causing unnecessary stress and inconvenience.

Flipkart’s and Ekart’s actions demonstrate:

Misrepresentation of serviceable pin codes

Unfair cancellation without customer consent

Failure to provide timely and accurate communication

Logistics negligence and lack of accountability

Mental harassment caused by one-month delay and no resolution

I request immediate action, including:

A formal explanation for the repeated failure in delivery and incorrect pin code commitments.

Compensation for the harassment, delay, and financial inconvenience caused.

Assurance that such lapses will not occur again with other consumers.

Confirmation of the refund credit in my account, with supporting documentation.

I expect a prompt and responsible response. If not resolved, I will escalate this matter to the National Consumer Helpline, Consumer Court, and appropriate authorities for redressal.