[Resolved]  Flipkart — Wrong Item Delivered under OD[protected]

Address:

501 Neeldeep Apartments, Paldi, India

We ordered a Mi Smartband 5 worth Rs. 2299 through Order#OD[protected] and to our surprise, Flipkart sent us Mi Headphone merely worth Rs. 500. Upon opening up a Return and Refund request, the courier company came to pick-up the wrongly delivered item and refused/rejected the pick-up because we are not returning Mi Smartband 5!! We spoke with dumbest customer service rep several times but no action. Utimately, Filpkart closed our Return and Refund request with no justification or explanation!!! From today onwards, I'm not intending to buy anything worth more than Rs.1000 from Flipkart due to such horrible customer service experience!!! This is unacceptable and we need a refund.