Flipkart — Wrong item return rejected.

Hello, My name is Richa Kalyani and my Flipkart contact number is [protected]
I ordered a Kimayra dress from Flipkart for Diwali occasion but instead of it i received a different color and brand dress. I created a return request for the same since it is not what i ordered (Kimayra dress).But Flipkart has rejected my return request claiming that they have shipped the correct product but since I have not received the ordered product I tried to seek help from the flipkart help center many times but didn't get any help. I called on their customer care number several times but they kept disconnecting my calls and when finally my call got answered I asked the executive to connect my call with his senior but he made me wait for hours by hanging up my calls and then later on he disconnected my call . I called again and asked the executive to connect my call with his senior, the executive noted my contact number and assured me that i will get a call in next two hours but again no one bothered to call .I am feeling so dissapointed and you guys have literally misbehaved and harrassed me first by sending wrong product and second not doing anything for sorting out my problem. I have been a genuine Flipkart customer for last years but this type of treatment was never expected from your company especially on the ocassion of Diwali.I requested so many times to pickup the wrong product but again no one cares .They just send you computer generated messages again and again .I devoted so much of my time seeking a positive solution for my problem but I guess flipkart no longer cares for it's customers .This is so unprofessional and your behaviour towards your customers is so rude .So shopping on flipkart has become a waste of time and money, I want the wrong product to be picked up soon and requesting you to refund my money as soon as possible because I don't think that i should suffer from all of this because of someone else's fault. I am sharing the images of product i have received with you . Please help me to get my wrong product picked up and do the needful.Please look into this matter and provide me a solution that i can accept. Regards.