[Resolved]  Flipkart — Wrong laptop being sold on site

Address:

New Delhi, Delhi

Order Number - OD[protected]

I had ordered a Dell Vostro 15, 3446 Notebook (with Windows 8.1), from Flipkart for INR 39, 990. Flipkart delivered me a wrong laptop, Dell Vostro 14 Notebook (with Windows 8) this Monday. I raised this to the concerned team and they told me that I would receive a call back within 24 hours which I did not. The next day, I called back, and again was promised that I would get a call back within the next 24 hours, which again, I did not. A senior Manager Mr. Tarun, from Flipkart, failed to deliver his promise yet again. The next day, I again called up Flipkart, this time talking to 1 of the TLs named Mr. Gopal Krishnan. He told me that a wrong laptop has indeed been delivered to me and that I would get a replacement i.e. a Dell Vostro 15, 3446 Notebook, which I had originally ordered within 5 days. The next thing that happened left me dumbstruck. As soon as the call ended with the TL, I got an email saying that My Dell Vostro 14, Notebook would be replaced by a a Dell Vostro 14, Notebook. I still am, not able to digest the stupidity of this email. Firstly, delivering a wrong laptop worth 40k is such a grave issue in itself. Next, sending an official email saying that the wrong laptop delivered would be replaced by the same wrong laptop is highly shocking as well as stupid. The next day I raised yet another complaint with Flipkart, telling them about the stupid email that I received. Yet again, as expected, I was told to wait for 24 hours and that my issue has been escalated. No call received from them again, as again expected. I called them up yet again. They again said that my issue was under escalation. Yesterday, they replaced my Laptop with the same wrong laptop that they took away. This left me completely flabbergasted. I called up Flipkart again today, to ask, why is this being done to me. Now, the customer executive tells me that the laptop that I had originally ordered i.e. Dell Vostro 15, does not even exist and it was a printing mistake on Flipkart's Website. Somehow Flipkart managed to try and sell a Dell's Laptop that has not even been manufactured yet . Some more point I would like to mention are- 1) I've been calling Flipkart twice a day, since Monday- A total of 14 Telephone Calls. 2) Each and every time, the call duration was of more than 40 minutes, with me being on hold for 25+ minutes. Twice, they did not even care to connect me to their supervisor and hung up on me. 3) Each time, I was told that my issue has been escalated further i.e. a total of 12 times my issue has been escalated according to Flipkart. Even today, they said the same thing. 4) Each time, I received sincere apologies from Flipkart, so I have 12 apologies collected in my bank from them now. 5) Each time, I was told that I would get a call back from Flipkart within the next 24hrs, never did. 6) Each time, I was made sure that my problem would be resolves, it still has not. I have created an album, containing snapshots of- 1) My call Logs that I made to Flipkart since past 5 days. 2) Dell Vostro 15 Notebook being sold on Flipkart.com which was my original order. 3) Invoice received from Flipkart for Dell Vostro 15 Notebook. 4) The emails that I wrote to Flipkart and the responses I got back. 5) The configuration and model number of the Laptopa I received. I feel harassed. I have not received, after 8 days, what I ordered and they tell me to get a refund. I said that I do not want a refund since I want the laptop that was promised to me. I have all the snapshots, the invoices as well as the Call Logs with me. Flipkart, trying to sell a Dell Laptop which has not even been manufactured by Dell yet, is utterly shocking as well as deeply grave issue. Kindly look into this at the earliest.