[Resolved] Flipkart — wrong model given

Monica Dhar Kaul

from Hyderabad, Telangana

Address:

171,kailash Hills first floor, New Delhi, Delhi, 110065

I ordered a glen gl 4021 550 w mixer grinder white from your site and now when the product has arrived, it is model no sa 4021 500 w. The bill is for gl 4021 550 w. The bill clearly states a 10 day replacement guarantee but there is no option like that on the order page, only a refund option is showing up. Please look into this issue as i have already opted for a refund but i would really like a replacement with the product i actually ordered.

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Nov 29, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 28, 2019

Updated by Monica Dhar Kaul Please deliver the product I ordered .This is pure cheating on your part, you are billing me for GL4021 550W but sending SA 4021 500W instead.

Oct 28, 2019

Updated by Monica Dhar Kaul Here is the image of the box

Verified Support

Oct 29, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. However, the seller has initiated a return request for a refund of your GLEN GL 4021 550 W Mixer Grinder. We are happy to let you know that the courier service provider has confirmed the pickup from your address by 04 Nov 19. Once the product is picked up and reaches the warehouse then the seller will process for a refund. This refund will reflect within 2 business days as per standard banking procedures.