Flipkart — Wrong product delivered and not accepting return

I ordered a 'TEMSON Dragonwood A game of dice and adventurous board game Strategy and War Games Board Game (Multicolor)' from flipkart on 20th October 2024. The order ID was OD[protected]. Rs. 602 was prepaid at the time of order.

A package was delivered on 25th october by courier service provided with the aforesaid order details written on the box. But a wrong item was delivered. A product called '5 crowns' was delivered. I requested for a return and refund immediately on the date of delivery.

The executive arrived for return pickup and denied to take back the product saying they can't take it back unless it's the same product. Upon the executive's request I contacted the customer care. And they scheduled another pickup. They didn't accept the wrong product for return on 2nd time. This continued and they didn't accept it on 3rd time too.

In summary Flipkart delivered the wrong item and is denying to accept return and refund the amount paid by me.

I would like a resoultion by refunding Rs.602 to the source of payment,
Invoice number : BFF[protected]

Delivery address : Basil T
Thurakkal House, Near Aattupuram
Anganwadi, Randathani, Randathani
PO, Randathani,
Malappuram 676510 Kerala

Phone: [protected]

Photo of the box and product received is attached