Flipkart — Wrong product delivered and order status changed to cancelled

Address:

Chennai

Flipkart — Delivered Wrong Product but could not Return the product due to order status change
Order ID:OD[protected]
Address:Chennai
I am in deep dissatisfaction with the service provided by Flipkart in relation to order [OD[protected]: on the order details and on the lable order id: 6073090] placed on [4-Apr-24], which was delivered on 9th April 2024.
The product delivered to me does not match the item I ordered. Instead, I received wrong cheap product which is completely different fabric, different product, quality and color (Completely different product).
Despite numerous attempts to resolve this issue from my side, the situation remains unresolved as of the time of writing this letter. The resolution date has been continuously postponed, and no concrete solution has been provided to rectify the error. I have diligently provided all necessary evidence to support my claim of receiving the wrong product over mail and as well as call and over complaint through Flipkart site as well on the same day and even after 2 days, including:
1. Contact information of the delivery personnel involved, including name and phone number.
2. Image of the wrong product received.
3. Image of the Flipkart courier label on the package.
4. Screenshot of the delivery confirmation message from Flipkart.
I believe that these pieces of evidence clearly demonstrate the discrepancy between the ordered product and the one delivered. However, despite my efforts to cooperate and provide all necessary information, there has been a lack of meaningful response or action from Flipkart's end.
Moreover, the status of my order has been changed to "cancelled, " further complicating the process of returning the incorrect item and receiving the correct one. This change in order status has added to my frustration and inconvenience.
No Calls being received from Flipkart side whereas I am only keep calling them and checking the status and the current situation has left me deeply disappointed.
Therefore, I request immediate attention and help to this matter and a swift resolution to ensure that I receive the refund amount which I paid. I urge Flipkart to take the necessary steps to rectify this mistake and restore my faith in your services.
Yours sincerely,
Muthulakshmi