[Resolved]  Flipkart — Wrong product delivery of Ryzen 3 3200g desktop Processor

Address:

Flipkart Internet Private Limited, Buildings Alyssa, Begonia and Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru 56

I ordered an Amd Ryzen 3 3200g desktop
Processor (price : 11559/-) from Flipkart.com on
30th August (Order Id -
OD[protected]. I ordered the item at
my store address where everyone knows me,
Dulal which is my nickname, my real name is
Jayanta Mukherjee. I paid for the order with my
credit card on 3rd September (Reference Id -
[protected])
The product was supposed to arrive on 8th
September, but on 3rd September the product
suddenly showed shipped and out of
delivery.The delivery boy came to me at 2pm.
The weight of the package made me doubt. I
didn't want to open it.But the delivery boy said
he would check if there was any problem. I
opened the box and saw it was an Intel core 2
duo 2nd hand processor which was rolled in a
bubble pouch.
Then I realised I got scammed, the seller sent
me the wrong product. The delivery boy
suggested that I should apply for the return
process. But there was no return or replace
option.
Then I called Flipkart customer care. They said,
"You don't have to worry about getting a refund
because the seller had no replacement
policy."So they initiated a return request. After 2
days, 5th September, the return request has
been cancelled because the delivery partner
didn't accept my request. Then I initiated a
return request again by flipkart support. After 2
days, 7 th September, they asked to send the
product image and my personal documents
image ( aadhar card, pan card) via flipkart in app
customer service. So I sent all the documents.
But today 8 September my Flipkart account has
been blocked. They didn't even give me any
notice.
I had more prepaid orders on that Flipkart
account.I don't know what will happen to those
orders. Flipkart didn't take any action against
their logistic team.
Looking at the resolution over here. I am claiming a refund or replacement of my order.
My Flipkart mobile number - [protected]