[Resolved] Flipkart — wrong product & rude customer care

Rajeevk_kumar

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110059

Hii
Sir/ma'm

Sunject: mislead, wrong order and rude customer service

I am rajeev kumar. I ordered koloredge mobile battery from you guys and today when i recieved the order it was a tempered glass, which was sent to me by you (flipcart) guys. I am so dissapointed and when i called to report to this to custmer service first they are very rude and not forwarding my complaint and they told me my product is out of stock. I mean how the hell did i get my order confirmed and when its confirmed how it can be out of stock. Does this kind of reputation flipcart have or want to make to the customers. A total lie no trust on service and product. And secondly They are offering me money back but i dont need money back all i need is the product i ordered . I am enclosing a screen shot of my order along with order no. And hope you guys can help me this cause this is very dissappointment from a reputated company and i have also made a complaint at consumer court for you ref i am providing you with ref no.4304512.

Thanks
Rajeev
Mob : [protected]
Order no.OD[protected]

+2 photos

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Oct 20, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 19, 2017

Flipkart Customer Care's response The customer complaint that received wrong item. We had interacted with the customer, and offered the refund for the same, but customer denied for refund and asking to replaced the product. Explained we will be not able to replaced due to product is out of stock. Hence closing the case.