[Resolved] Flipkart — wrong product sent and pick up denied two times

Anita Gogoi kahilipara

from Badarpur, Assam

Address:

Kamrup Metropolitan, Assam

I ordered a mobile phone (Vivo y69) dated-12.09.2017 costing rs 16190 but i was sent a phone named fly a very cheap product. When i complained flipkart about the matter a pick up was initiated but the pickup agent refused to pick the item as his pickup details didnt match the product for pickup. This happened twice.. Till date flipkart customer care executives are calling me every second day apologising, assuring me to solve the issue but actually doing nothing.
I am so very irritated by this and it is causing lots loss to me i. E financial, time,
Please help me solve the issue at its earliest.
Order id: od[protected]

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Dec 6, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Nov 04, 2017

Flipkart Customer Care's response Interacted with the customer issue resolved with initiating refund

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Comments

Anita Gogoi kahilipara

from Badarpur, Assam

Today for the fourth time my replacement has been cancelled by ekart executive due to product mismatch which I have mentioned earlier. My rs 16100 is not a joke, but my hard earn money..I feel very helpless at this point but to write to u for help.Flipkart is such a fake site was beyond my thoughts and fool people like this.Now again an executive will make a call, take full details of my problem and undersatand and assure me it would be done this time but same thing will be repeated.These people have no proper communication between them n the delevery channel, that is what theproblem is i am facing.