[Resolved]  Flipkart — wrong promises....false commitment

Address:

Mumbai City, Maharashtra, 400701

I opted for Vivo V 11 exchange offer on 12 oct 2018, before opting for this offer I explained my exchange mobile handset (Red me note 4) condition to Flipkart executive on telecon and through mail also...they have confirmed /reverted me that my handset is eligible for exchange offer on given condition (some color leakage issue with screen). Accordingly I placed order and made payment...latter at the time of delivery Ekart (courier service) Wish master refused for delivery saying my handset is not feet for exchange ...I immediately contacted flipkart team... they also told that accroding to flipkart policy m handset is not feet ...altough my expalined everything b4 opting offer and thet have given confirmation on recorded call and mail...how can they change policy with in 4 days...my handset was feet for exchange as it was fulfulling all 4 condition expalined me on call and mail...all 4 condition and app test passed by my redme handset...how can flipkart denied delivery and kept me guessing for 12-15 days...I lost another good offer available in market...bcoz of flipkart false promises...i need compensation and fined should be levied on flipkart for their wrong doing...they accept there mistake on phone call and on mail also...they now accept that wrong promises made by flipkart executive...and offering sorry to me...but my point sorry will not help me... i lost handsome offer available in market...also got pain...while chasing flipkart team...they kept phone call on hold for 10-15 minutes everyday and everytime i called...all call last around 30 mnts...minimum...I lost my valuable time and energy...also it was ambursement for me in front of my friend and family.