[Resolved] Flipkart — yet not received replacement of laptop | |||||
Order id: od[protected] Dear sir/mam, I am very much upset with flipkart. Initially they have given me laptop with damged screen and i requested return. Its of hp compony and they people almost took ten days for sending the engineers. Pikkupman took it from my side and its more than 15 days. Initially flipkart people says thay they will give replcemnt by 16 oct 2017. When i called them on 16 oct they said new date i. E. 23 oct 2017. Today is 18th october and online status shows nothing. Its mental harshment for me, since i purchaser online laptop on 23 sep 2017 and yet not reciving any replacemnt from flipkart. I did several mails to them but nothing is the output of that. Do the needfull Regards Dr ananad mundada Was this information helpful? | |||||
Dec 14, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 10, 2017 Flipkart Customer Care's response We would like to inform you that our seller has confirmed that the replacement has already been provided to the customer on Oct 24, 2017. and it is delivered on Nov 02, 2017. Hence, closing the complaint from our side.
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+91 80 4908 3910 [Grievance Officer]
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Case Number: [protected]
Product Serial Number: CND6497D75
Product name: HP Notebook
Name of Customer: Dr. Anand Mundada
Order ID: OD[protected]
National Consumer Complaint Number: 479494
Subject: Kindly give me the replacement of Laptop
Dear Sir/Mam,
I feel very harassed and mentally tortured while writing this mail to you. It’s more than a month for purchasing laptop from flipkart and I am not receiving any replacement. I received screened damaged laptop on 26 September 2017. I immediately requested for the replacement. Pickup man took the laptop from me on 7th October 2017 (all proofs are attached below). Even after pickup of laptop, several times I received message from Flipkart saying that keep your product ready for Pickup (Surprisingly). Well story continues ahead !!! Initially they said that I will get replacement on 16 October 2017 but didn’t get anything, they further extend the date 23 Oct 2017. Suddenly on 21 October 2017, I got mail that your replacement has been cancelled; it was shocking for me since I didn’t cancel the replacement. I was waiting for the replacement since Dasshera and now Diwali has gone. After the waiting period of one month I got mail of cancellation, its hurting me. Several time I called to customer care person but except Sorry, I didn’t get anything else from their side. This is something horrible experience about Flipkart, I ever had. I am regular customer of Flipkart, you can see in my portal I did the shopping of more than 10, 000 Rs.
I would like to ask few questions to Flipkart that
What about harassment on one month to me ?
What about my feelings ?
What about my wait..which started since Dussehra and yet not receiving laptop even after Diwali
I want to present laptop to my wife on her birthday and my relation has been spoiled ...what about the spoiled relation ?
Do you really care for the customer...?
and tell me where is my Mistake...I will improve myself.
kindly provide me replacement