[Resolved]  Flipkart — Your request is being processed. ( Rs 60,865 stuck due to technical error at their end )

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"Your request is being processed. It may take up to 4 hours for your refund(if any) to be initiated" is the message that I received 3 days ago. From that time I have called Flipkart customer care many times. Half of the time, the customer care executives disconnected my call when they didn't understand my issue or put me on very long holds to avoid conversation .
I am trying to be as patient as possible here. I was told I have to wait a maximum of 48 hours but it has been much more than that but to no avail, no action is procured.
I have called the customer care officials more than 10 times but half don't seem to address or understand the issue and the other tells me to wait. 60K is not a small amount.
Order ID: OD[protected]