[Resolved] Flipkart.com — britelite torch

Vayshak U g

from Hathras, Uttar Pradesh

Address:	Thiruvananthapuram, Kerala, 695606
Website:	www.flipkart.com

I brought a torch on 11 jan 2018 from flipkart.com app. It's costing ₹3999. Model is phoenix 1900 m usb rechargeable torch. Torch was dead after using for 12 days. Not getting recharged. When we took it to shop in village for repair they told it's a fake product not a genuine britelite torch. We tried contacting flipkart but they are telling that only 10 days replacement is provided with the product. No warranty or guarantee is there for the torch. They are behaving rudly and telling me that you should have read the complete terms and conditions regarding product. But not willing to reply on why did they sell a fake product in the name of a branded torch company.

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Mar 18, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 13, 2018

Flipkart Customer Care's response Customer raised complaint regarding the product defective and looking for refund, we have interacted with customer and informed seller replacement policy is completed so requested to contact brand he agreed closing the case from our team

Feb 19, 2018

Updated by Vayshak U g That's a lie. I didn't ask you to close the complaint.

Feb 19, 2018

Updated by Vayshak U g I didn't agree on closing the case. I wanted you to take the item back and examine yourself. Plz don't write wrong statements. Y would I take the headache of running behind a fake product u have sold to me. This is cheating