Flipkartindia — Delay in refund

Address:	411028
Website:	www.flipkart.com

On 13th I called Flipkart for refunded.The Amount was Rs.10999.00 Out of which I had made Rs. 09.00 payment through my debit card. I had initially bought Samsung Galaxy On7 from Flipkart but Wi-Fi wasn't working. I returned it and ordered Moto 3rd Gen. On7 was for Rs. 10990.00. So money went to my Flipkart wallet. Before I could receive Moto 3rd Gen I cancelled the order and asked for money. On 13th Jan2016. I spoke to Pooja and gave my HDFC bank Account details.On 15th Jan2016 Flipkart Transfered only Rs.09.00 to my account where I had Asked Pooja to transfer entire amount to my bank account. When I called them again on 17th Jan2016 They took request on that day. I asked them Why didnt you take my request on 13th when I gave you all my details and requested you to transfer the entire amount to my account and I see only Rs.09.00 coming to account. After 13th I called on 17th. And then got to know that request wasn't taken before. They took my request on 17th Jan. And now I do not see amount transfered to my account. Please advise.