Flo Mattress — not delivering the product and no proper response also

Placed my order on october 7 and today it is november 14 (More than a month) still i haven't received my order and in between they gave some fedex track id and made me wait for one week without even delivering the product to fedex (Literally making customers fool). And now these guys are saying it will be delivered shortly but not able to say when it will be delivered.
Am not sure how these guys are getting good reviews, i think might be completely fake reviews.