Florasensations — Complaint regarding non-refund of cancelled cake order urgent action

Address: Kalkaji, New Delhi, 110019 India
Website: florasensations.com/contact

Dear Sir/Madam,
I am writing to lodge a complaint against Flora Sensations regarding a failed order and subsequent non-refund.
I had placed an order for a birthday cake for my father scheduled for delivery on 9th May 2025. However, on the same day at 8:59 AM, I received an email from the company stating that the order could not be delivered and that the amount would be refunded within 10 days.
Despite repeated follow-ups via email, I have not received any refund to date. The amount pending is ₹529.
Their customer service email is listed as [protected]@florasensations.com, and their address is mentioned as Kalkaji, New Delhi – 110019, India.
This delay is highly unprofessional and disappointing, especially as it was for a special occasion. I request strict action against the company and urge you to help initiate the refund process at the earliest.
Thank you for your support.
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Jul 04, 2025
Updated by vinusree
No action taken.money yet to be refunded
 
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    Kalkaji, New Delhi, 110019 India
    India
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