| Address: mysore |
| Website: www.floweraura.com |
Dear Flower Aura,
I did not receive this order, yet the emails indicate that it has been delivered. This discrepancy raises serious concerns, and I can’t help but feel that I am being misled. It feels like a broad daylight robbery, which is absolutely unacceptable.
As a customer, I expect honesty and transparency from your service. Instead, I am faced with frustration and confusion regarding my order status. This lack of accountability not only affects my trust in your company but also reflects poorly on your business practices.
I urge you to provide a clear and immediate explanation of what is happening with my order and to rectify this situation as soon as possible.
Why are you lying blatantly when the delivery of the apologetic bouquet has still not arrived at my house? The screenshot below states that it has been delivered, but it has not been received.
This is absolutely ridiculous. I am done with this situation and feel compelled to return to consumer court to file a case against FlowerAura for cheating. I intend to recover all the money I have lost, including any court fees, along with additional compensation for the continuous lies communicated through emails and WhatsApp messages.
Please refer to the email trails below. Despite my repeated attempts to communicate, there is still no clarity on the actions being taken by FlowerAura. This ongoing lack of communication and resolution reflects a significant failure in the florist industry. As a customer, I expect transparency and accountability, but my experience has been far from satisfactory. It’s disheartening to see such a lack of professionalism in handling customer concerns.
Regards
*****
Attachment(s)
All old and not fresh flowers.jpeg
Total flower count.jpeg
Focused pictures.jpeg
Website.png
image.png
image.png
image.png
Very bad presentation.jpeg
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Rashid (FA Gifts Pvt Limited)
Nov 4, 2024, 9:24 PM GMT+5:30
Dear ****,
Greetings!!!
We are really sorry for the inconvenience caused to you,
We have already raised the complaint with our workshop team, However, we would request you to kindly allow us to arrange the delivery for one complementary bunch of 6 red roses at the same address as a token of apology from our end.
Rest, we have shared the strict feedback with our workshop team, In order to prevent a repeat of this incident, we will consider this feedback and take appropriate action.
Please treat this as an exception, and we promise to take care of the same in the future.
Regards
Rashid
Floweraura
********
Nov 4, 2024, 7:24 PM GMT+5:30
Dear Floweraura,
For my order number 7804014, I am escalating this issue to your higher management and will also expose FlowerAura on social media to ensure that this does not happen to other customers, at least in Mysore. I will make sure that FlowerAura's reputation is tarnished, as you promised to send chocolates, but the chocolates delivered were only worth 10 rupees, which does not match the 1, 895 rupees I paid.
I received my Order 7804014, but it only contained 23 flowers, while the description on the website indicates otherwise. Please see the screenshot below.
To my surprise, I again received very old flowers that are not fresh, contrary to what was described in the picture on the website. Please see the attached image below.images for your reference as received.This was our wedding anniversary, and we received such disappointing deliveries.
If I do not hear from FlowerAura by tomorrow morning at 10 AM, I will take this matter to consumer court regarding this repeated issue. I will seek compensation for all related court costs and damages.
Dear Floweraura,
It has been more than 1.5 hours since I emailed you, and I still have not received any response or feedback. My wife received a message asking if she had received the chocolate, but she has not received anything from FlowerAura.
Why do we have such miscommunication?Please solve this issue as soon as possible and advise at your earliest convenience to avoid further negative consequences on social media regarding my experience.Thank
Mon, Nov 4, 2024 at 1:53 PM cil
wrote:Dear Floweraura, Could you please provide an update on my request? It has been over three hours since I sent my email and I received a response stating that a representative would get back to me within two working hours.Thank you.
Mon, Nov 4, 2024 at 11:02 AM c wrote:Dear Rohit,
Thank you for your email. Since this is not one of a kind and a repeated occurrence, I need FlowerAura to deliver my flowers as described on the website, along with chocolates as a token of apology. Could you please clarify what type of chocolates will be included as a token of apology? I would appreciate if you could share a few pictures of the chocolates you plan to send as an apology.
Thank you.
Regards
******
Attachment(s)
image.png
Website.png
image.png
All old and not fresh flowers.jpeg
Focused pictures.jpeg
Very bad presentation.jpeg
Total flower count.jpeg
*********
Nov 4, 2024, 6:04 PM GMT+5:30
Dear Floweraura,
It has been more than 1.5 hours since I emailed you, and I still have not received any response or feedback. My wife received a message asking if she had received the chocolate, but she has not received anything from FlowerAura.
Why do we have such miscommunication?
Please solve this issue as soon as possible and advise at your earliest convenience to avoid further negative consequences on social media regarding my experience.Thank youRegards
Dear Floweraura,
Could you please provide an update on my request? It has been over three hours since I sent my email and I received a response stating that a representative would get back to me within two working hours.Thank you.
Mon, Nov 4, 2024 at 11:02 AM wrote:
Dear Rohit,
Thank you for your email. Since this is not one of a kind and a repeated occurrence, I need FlowerAura to deliver my flowers as described on the website, along with chocolates as a token of apology. Could you please clarify what type of chocolates will be included as a token of apology? I would appreciate if you could share a few pictures of the chocolates you plan to send as an apology.
Thank you.
Regards
*****
*******
Nov 4, 2024, 4:24 PM GMT+5:30
Dear Floweraura,
Could you please provide an update on my request? It has been over three hours since I sent my email and I received a response stating that a representative would get back to me within two working hours.
Thank you.
Regards
*****
Dear Rohit,
Thank you for your email. Since this is not one of a kind and a repeated occurrence, I need FlowerAura to deliver my flowers as described on the website, along with chocolates as a token of apology. Could you please clarify what type of chocolates will be included as a token of apology? I would appreciate if you could share a few pictures of the chocolates you plan to send as an apology.
Thank you.
Regards
*****
******
Nov 4, 2024, 1:33 PM GMT+5:30
Dear Rohit,
Thank you for your email. Since this is not one of a kind and a repeated occurrence, I need FlowerAura to deliver my flowers as described on the website, along with chocolates as a token of apology. Could you please clarify what type of chocolates will be included as a token of apology? I would appreciate if you could share a few pictures of the chocolates you plan to send as an apology.
Thank you.
Regards
*****
Rohit [protected]@bakingo.com (FA Gifts Pvt Limited)
Nov 4, 2024, 1:26 PM GMT+5:30
Dear *****,
Greetings from Floweraura!
We are apologetic for the discomfort caused.
We have raised the issue to our workshop. If you were not happy with the quality of the delivered flowers, please allow us to arrange the delivery of chocolates as a token of apology.
We will assure you that for future orders you will get a great experience with us.
Warm Regards,
Rohit
Team Floweraura
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