Floweraura.com — Incorrect product delivered not as per website description

Address:M-14, Old Dlf Colony, Gurgaon - 122001 (Near SBI Bank , Gurgaon Sector 14)
Website:www.floweraura.com

Ordered 2 items.
1. Order no. 7358649 Preserved Flower Hues Tabletop. Item delivered on 28/08/2023 is different from what is there in website description. I wrote several mails, msgs, and even registered complaint over call to customer care. No response and no resolution even after 3 days. Now they tell me to give 150 cash points. If I order an item in their website, they should deliver the item as per that image. I want my full refund. They can take back the item

2. Order no. 7354680 Flavorful Rose Adorned cake. The cake delivered on 30/08/2023 is different from the website description. I want full refund.

I have shared the images of the delivered wrong items.
+2 photos
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    M-14, Old Dlf Colony, Gurgaon - 122001 (Near SBI Bank , Gurgaon Sector 14)
    India
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