Had ordered cakes and flowers for my nephews birthday. Time slot for delivery was 3:00 PM- 6:00 PM. When order didn’t reach on time. I tried to contact them on phone. It doesn’t ring at all. Children were waiting to cut cake so i decided to buy from local shop. Customer care refused to cancel order and told me to wait 1 hour. Very unreliable and very bad customer service. After a lot of chat in WhatsApp customer care said delivery was delayed due to rains. I send a picture showing no rains since last one hour. Also they asked porter to deliver the cake at 6:15 PM but we’re lying that it was on way. All evidence is in below pictures of WhatsApp conversation. Till 7:20 PM product not delivered
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