FlowerAura — Not delivered package, denning the service, no refund, delivery boy talking in abusive manner.

Address:	C 276, 60Feet Road, Mahesh Nagar Jaipur, pin 302015, RAJASTHAN
Website:	floweraura.com

ID- [protected]@gmail.com
tracking ID- 5101258

On especially on 14 February 2021, I paid extraw ₹1597/- and the package has not delivered yet.. I ordered
6 INCH TEDDY
500gm cake
And bouquet of roses.
I beg so many times to the delivery boy([protected]) please deliver the order but he did not took his job seriously and talk to the client it in abusive manner.
And he is saying that I am not able to deliver this parcel today on 14th February 2021, I am very busy, and I will deliver this package on 15th February 2021.
But today on 15th February 2021 still at the 7:30 p.m. the package has not delivered yet.
On 15 February today he is saying that I am only delivered to you the cake that's it (lena hai to Lo Varna Rahane do) means We take this order we have not any other option..such a rude manner( a kind of compulsion).
Also on 14 Feb 2021 from the side of floweraura customer care girl (Deepti or Yipti [protected])called me and give the Assurance that she will anyhow deliver the package on 15th February 2021 at the time between 1 p.m. to 3 p.m.
But still this time today 15 February 2021, I am not get my package and the delivery boy and customer care girl both are not receive my phone call.

I was also tried on the number ([protected]) which is not connected by side of floweraura customer care service.

When I am tracking my order ID, what I saw! that my package has delivered but actually this is totally a kind of scam.
Please some one take this seriously and give my Refund back.
Beacuse this time the floweraura service have no sence to me.
Floweraura ruin my time and money and Trust regarding the service.
Sorry to say but floweraura trust on stake by this complaint regarding services.