FlowerAura Complaints & Reviews

Website:floweraura.com
Order to Australia
Order date: 10th Aug, 2023
Order number: 7291669
I had placed an order a rakhi hamper through floweraura.com on 10th Aug which was supposed to be delivered on 19th Aug but till today on 26th Aug, there is no whereabout of the parcel. There is no update on the website as well, it's still showing in transit.
I have called 4-5 times at floweraura customer care but everytime...

Rubbish service and do not offer refunds. Fraud service....

I got a totally different product. The flowers were less in quantity and not fresh at all . I want refund asap....

I had ordered a rakhi online through Floweraura to be delivered to my brother in the USA. Without attempting or delivering the rakhi, the order has been marked as completed by their team. After raising a complaint, they are claiming they had tried to deliver but could not locate the address, which is a lame excuse....

Service of Floweraura sucks. I have placed two orders 6514339 & 6514246 for rakhi delivery at Gurgaon(local to Floweraura) and Ananad. These were expected to happen on 8th Aug & 10Aug. However, even after continuous followup with the senior team leads I was given false assurances and lame excuses. None of the rakhis reached on time. Floweraura is very unprofessional in their approach and gives false information to customer to close the call....

I had taken a box order of a cake and a magical candle, in the instruction it was clearly mentioned that the cake should not contain cream because there is an allergy to the cream. But these people still gave the cream in the cake. When i saw online pic of the cake there was no cream. The magical candles was also wrong.those are normal candle in the packets of magical candles. When i try to contact with customer service.No body is responding...

I placed an order of Rs.763 on FlowerAura website but the order was declined and at the same time the amount was deducted from my account. It’s been 4 months and the issue has not been resolved....

Ordered flowers for friend’s Anniversary, delver date was 14th FeB 2022 .. order is still in processing .. no one responded on email wattsapp or phone.

They have charged me around Rs 1400 and I don’t think I will ever receive that back,

Fraud fraud fraud … BEWRe if these online thugs...

I have paid for my order and money has been sent and I have only received confirmation for payment and the details got delivery have not been given. I haven't even been given order ID or confirmation from them. I called and mailed so much yet no response. this is ridiculous. I want my money back....

I trusted floweraura and ordered for a speacial anniversary cake, they have ruined my surprise.. the cake which I have ordered is not the same as I was expecting the quality was bad, moreover the message card was not delivered, from name sender name was mentioned on the cake. It was somebody's else anniversary and they have mentioned sender name on top of the cake.

The delivery guy was completely in a very bad condition carrying...

I placed order on 10th august, it was mentioned that the rakhi+gift will be delivered by 13th, but when i started tracking it around 18th. they simply told they have some logistics issue, and they cud never give me a date when it can be delivered, till now....

Rakhi charged and was supposed to be delivered on 20 august but still not reached not even on Rakhi today…given order no, tickets..all of this is a huge scam these are fraudsters…please bring them to book...

I ordered rakhi and roses for rakhi for bagalore location. Order number : 5662277..In the morning roses have been delivered, but not the rakhi. The very unprofessional (I don't know who train them this tactics) deliverynam told he "forgot" to get the rakhi and will come back to give that and he never did and marked "delivered". I need rakhi or refund....

Worst service.. Please don't ever place order using Floweraura. Customer care service is useless. You will get automatic generated messages and emails. They have no solution but lame excuses. They will not refund money and not deliver product as well. False commitment, false delivery date.

Your Order with Floweraura.com has been successfully placed.
Order ID: *5583608*.
Delivery Date: *15-Aug-2021*
Order...

Ordered rakhi, payment done, but order not delivered. Nor giving the refund....

Hi, I ordered from this company a cake and it was bad and completely ruined...

I have ordered on 16th may
They said that they will delivery within a day
But they couldn’t as they said and didn’t even updated until I have not contacted them..
Then they said they will deliver by 17th...
But they did the same ...
Then they asked if I want to cancel the order, I made it very clear to cancel it ...
But they didn’t canceled, they don’t give the option to cancel by self ......

ID- [protected]@gmail.com
tracking ID- 5101258

On especially on 14 February 2021, I paid extraw ₹1597/- and the package has not delivered yet.. I ordered
6 INCH TEDDY
500gm cake
And bouquet of roses.
I beg so many times to the delivery boy([protected]) please deliver the order but he did not took his job seriously and talk to the client it in abusive manner.
And he is saying...

Hi,
I ordered 2 items cake and bouquet, which was suppose to be delivered on 14th before 15:00 PM.

Order delivered at 18:00 that too partially, only the cake bouquet is missing.

Their customer care is not at all responding, they are not replying to emails.

Lookalike money is already gone and we can’t do anything.
Order no : 5121978
Complaint no : 321043...

I want to know just 3 things about my
order no. 4872492

1. Why your delivery boy bought item from a roadbrand nukkad shop just near the receiver's address and put it in a local polythene and delivered it?
2. If you don't have any product and you are buying items from roadbrand nukkad shops in 40-50 Rs. then why are you charging so much high price?
3. I had ordered that product for someone as...

I ordered rakhi combo set worth rs. 469 on 1st of august. My product was to be delivered on 2nd august. But floweraura did not deliver the package. I am very disappointed. They are neither answering my calls nor replying to my mails properly. I want my money back. This is fraud. There customer support service is really bad. I have been cheated. Please refund my money....

I've ordered a rakhi.but there is no progress in transaction.Today is the deliver date.i want to contact through the HELP LINE num
But it was busy.### worst app i ever use.Gonna suggest my friends not to use this app...

Order No 4545864
Worst service..
I ordered on 21st and expected date of delivery was 27th of same month.
When I contacted them on 27 then I was surprised to know that order has not been dispatched yet!!!

I sent them multiple email and called multiple time then at night I got an email on 27th and said that order has been processed. And

Now on order details page expected delivery date was...

My order no. Was 4260030

I had planned to give surprise cake gift on their anniversary which was on 14th feb.

I had requested in order to deliver atleast 9.00 am on 14th february. I agreed that the valentine week is going on. And they have done delivery on 15th february. They were mention the delivery time from 9.00 am to 21.00 hrs. Had also requested their online chat executive to do it early. But no use. br...

I orderred a cake yesterday to gift my wife for valentine's day, it costs rs.999, my order number is 4275309, they committed to deliver before 9 pm. I received an email at 10.36 pm saying that the order has been delivered but it is not delivered actually.

I tried reaching them via their chat support, it just kept me in queue for longer hours but not connecting to the support executive.

I tried reaching them...

We send the foto album as gift and with in 1 week the foto start fading its color and it become very light in color.

After complaining to the floweraura.com they denied to provide any service and did not agree to the refund amount.

There product is of cheap quality and need good action against such companies.
There customer care is also very unprofessional and believe in arguing. They have called multiple...

I have placed the order on 10 august to deliver 2 rakhi hampers (3595727 order id) worth rs 2000 around for 14th aug. It is not delivered till 26th aug.
No one from floweraurs or courier service calling/emailing for any reason why order not delivered etc. I am calling every day from 15th - 25th aug. Once or twice in a day to get the reason. On 19 on my call, it is said the address is incomplete... Then my questions are as follow:br...

Its one of trustable site which i know. I have been using floweraura from last 2 years. But this time had enough. I have ordered rakhi on 12. 8 19. My delivery date was 14.8.19. But my rakhi is not delivered yet. They people only say today i will delivery it. There is no return policy of money. What is this behaviour???.

Today is 20.8.19. My rakhi is still not delivered. Spoiled my rakshabandhan and as well as my days to call...

I ordered rakhi gift to be delivered on floweraura on 10th of aug. Delivery was supposed to be on 13th aug.
The tracking status on 15th aug is still not out for delivery. Where as the customer care support did not reply for around 8 hours over chat or call. After which they responded that it was attempted and the address is incomplete. According to blue dart. This is a wrong excuse, complete address was provided to floweraura along...

I had made an order on 11th August 2019 on the site of FlowerAura for Rakshabandhan, so while checking out after making the payment using my debit card there was an error shown and the order was not successful but money had already been deducted from my account. So thereafter I complained about it and availed their customer service in which they assured me that my money would be refunded in the next 48 hours. After that I made the same order...