FlowerAura — rakhi gift not delivered yet

I ordered rakhi gift to be delivered on floweraura on 10th of aug. Delivery was supposed to be on 13th aug.
The tracking status on 15th aug is still not out for delivery. Where as the customer care support did not reply for around 8 hours over chat or call. After which they responded that it was attempted and the address is incomplete. According to blue dart. This is a wrong excuse, complete address was provided to floweraura along with 2 landmarks and also the recipient's contact number incase of any confusion.
Floweraura's service is very disappointing at their part, they did not provide the information for courier properly, as i had to call up bluedart myself to clear things up, giving them details again. Still not sure when it will be delivered.