Fly Mantra — Non issue of refund, mental torture etc.

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.flymantra.com

I had booked flight tickets for varanasi to ahmedabad through "flymantra.com" for 9 people on 09/05/2016 for flight scheduled at 18:10 on 10/05/2016. The transaction id for the said booking is "fly09056677". I had paid in total rs.60, 169/- (Rupees sixty thousand one hundread and sixty nine) in two installments viz. Rs.58, 383+rs.1, 786/-.

On that day i received a ticket which was in pending status and it was mentioned on the ticket that the confirmed ticket would be sent to me in 30 minutes. I did not receive any confirmed ticket on that day and even their customer care department was not available as they are open only from 9.30 am to 6.30 pm and it was already 7.00 pm at that time. Then on next day i called up their customer care department and they asked me to pay difference fare as the fare had increased. I paid the difference amount and then he told me that as there were no tickets available in that flight the ticket will be cancelled and the whole amount will be refunded back to my account. Then i had to cancel this ticket and was informed by mr. Deb sarkar (Customer care executive) that the whole amount will be refunded in 14 days.

According to refund policy of company as mentioned on their official website, the amount should be refunded back to my account within 7 days from the day of cancellation i. E. Maximum by 16/05/2016. Then according to customer executive the amount should be refunded within 14 days from the date of cancellation i. E. Maximum by 23/05/2016. Once agiani was given a false promise on 04/06/2016 that amount will be refunded maximum by 08/06/2016 but even then i have not received my money back.

I even visited their place of office mentioned on their web site & on site of ministry of corporate affairs (Mca) but was shocked to see that their office did not exist there. Then i asked their customer care executive for their office address and he told me to check the same on web site. When i told him that i am already present at that address and it is false then he informed that they have shifted their office to mumbai, vashi. Then i requested him to give me full address of vashi and in response he refused to give me address and then i realised that this company is fraud and they do not have any place of office and information mentioned on their web site and information given by them to mca is also false.

Details of company and its directors are as follows:
1) flymantra trips private limited having registered office at e 160 sector-63 noida gautam buddha nagar up 201301 in.
2) navdeep munjal residing at 412, 5th floor, east aditya apartments 'd' block, chander nagar-ii, ghaziabad 201011 up in
3) avdeep munjal residing at 412, 5th floor, aditya east park apartments, water tank, chander nagar-ii, ghaziabad 201011 up in.

I want to sue them for following:-
1) not confirming the ticket as promised even after payment
2) gave false assurance that ticket will be confirmed after paying the difference
3) gave false commitments regarding time limit for refund
4) not standing as per terms mentioned on your website
5) non issue of refund
6) non existence of office on address given on their website and on mca website

Every time i call up their customer care department they will behave as if they are very much concerned about my refund and will never hesitate to give you false promises.Initially from their follow up i had not come to know that this is a fraud company but i realised that this is a fraud company and i was cheated once i found that address given on their website is not true and every time they gave false promises.

One more surprising fact that even after warning them that i will file a legal suit against the company and its directors if i don’t receive my refund than also they are not bothered. They are taking the law for granted.

I will not give up until a lesson is thought to them as because of such companies people of india avoid online transactions which ultimately affect the growth of country.

I have records of all communications as a proof.

Please help me to get my refund back and shut such companies and web sites.