Flymantra — Amount was deducted from my account but no tickets were provided

Address:

Gurgaon, Haryana

I booked my tickets with Flymantra from Amritsar to New Delhi, but i received an error. The amount was deducted from my account but never received a confirmation. I kept calling the customer care the whole day yesterday, and i kept hearing was that i will be getting a confirmation on the email in an hour. I called for more than a dozen times but never got a resolution. Today when i called, i was told that i would be getting a refund and the executive started talking rudely with me. This was my first time of booking online flight tickets but unfortunately this was the worst experience, along with the mental harrassment i faced. It would had been better if they would had informed me on my initial call that i could get a refund so that i could had book tickets from another travel portal. Today iam flying to Amritsar and iam stuck on the return because now i have no tickets and without much options to fly back to Delhi. This was the worst experience and would never recomment flymantra to anybody. This seriously has caused a mental harrassment to me and my family.