Flymantra.com — Payment not received and unethical behaviour

Address:	New Delhi, Delhi
Website:	FlyMantra.Com

I am Balaji ([protected]@yahoo.com), My contact no. [protected]
On 20th Oct'15, i have booked the fly ticket through Flymantra.com site and i got the mail stating that we will confirm the booking in 30mins and even after 24hours, there was no return mail stating about the booking. I called the customer centre on 21st Oct asking for the booking and one of the person told me that the booking is not done hence the money (Rs.12897) will be refunded within 3 to 4 days. I waited for 4 days and called again. The customer care person told that it will be processed and payment by friday 30th Oct and they disconnected the call without proper closure. Totally unethical behaviour. Today 3rd Nov'15, again i called the customer care centre (Mr.Anubhav) and now they are saying that the payment will be made in 24 to 48 hours. I have a strong feel that this company is cheating the customer and wasting the time of customer as no online airline company having the system of generating the PNR after 30mins as all the sites are providing the immediate PNR upon booking.

Mail received from Fly Mantra


Subject: Your Booking Under Process - FLY20108993
Travel
Flymantra. com Oct 20 at 12:06 PM
To
[protected]@yahoo.com
Message body
Dear Balaji Viswanathan

Thank you for booking your air ticket with Fly Mantra. We wanted to update you that your ticket booking is under process and you should receive your E Ticket within 30 minutes.

If you have created an account on our website, You may also check the status of your ticket on the "My Bookings" Section.
Your Booking ID is FLY20108993

Best Regards,
Support Team

Fly Mantra
Ph: [protected] : Please send your feedback to [protected]@flymantra.com