Flymantra — Did not get my ticket as well as the refund for that

Website:

flymantra.com/index.php

I booked a return ticket for my wife Shreya Acharya from Bangalore to Ahmedabad on 18th August 2014. Ticket was dated as 19th August - Bangalore to Ahmedabad and 27th August - Ahmedabad to Bangalore.

This company generally takes the payment and delivers the ticket within half an hour. I did not received the ticket for next two hours and as it was next day travel I was worried and I called on their call center. They replied back that ticket will be delivered in another half an hours. Still I did not received the ticket. (Ref. Booking ID - FLY[protected] My transaction amount was 10, 204/- rs.

As my wife had to travel the next day, I did another transaction and booked the ticket from FlyMantra itself and I got the confirmed ticket.(Ref. Booking ID - FLY[protected]

For the first attempt where I did not get the ticket even today, they have to refund the amount. I called them multiple times, I mailed them multiple times but still I haven't got my refund after so many months. Even on their website, my transaction is in pending state and not in complete state.

Every time I hear the answer that sir, your money will be refunded within 4 working days but I haven't got my refund till now.

I request you register a complaint against them as I am tired of calling them and mailing them where I do not get reply ever.