[Resolved]  Big Bazaar (Rcity Mall, Ghatkopar, Mumbai) — Big bazaar billed me TWICE for the food items purchased.

Address:

Mumbai City, Maharashtra

Dear Sir / Madam, I, Rajesh Lobo, have visited Big Bazaar located at Bharat Mall (Mangalore) several times, but never faced an issue until yesterday (October 11th, 2013) after purchasing stuff at Big Bazaar RCITY Mall (Ghatkopar, Mumbai). I purchased food items worth Rs. 1970/-. At the billing counter, they swiped my card twice. As soon as I received a notification text message from the bank, I enquired at the billing counter, for which they asked me to pay the amount in cash. When I asked for an explanation, they said that there was something wrong at the servers end and the money had not gone through hence I was asked to pay the amount in cash. I then insisted on speaking with the manager, who assured me that my money (that was debited twice electronically) would be credited to my account latest within 24 hours. I then co-operated and paid the amount through cash. I then managed to get all of this in writing from them since this is INDIA and its difficult to trust someone verbally. Its been more than 24 hours NO response from their side. On calling them, they now say that the money will be credited by Monday evening. My question to Big Bazaar / Future group is that, if you guys assure someone of encashing/crediting their money back, don't you feel its your responsibility to keep the customer informed about the status of the issue? I mean, all you could do is, inform your customer the reason for crediting the amount late and at least have the courtesy to drop a text message. I hope you guys understand the seriousness of this issue. If anyone from Future group cares to respond, below are my details: Name : Rajesh Lobo. E-mail id : [protected]@yahoo.com Complaint No. : 7017130