| Address: Hyderabad Coach Builders Hyderabad |
Respected Sir,
I am constrained to issue this formal complaint regarding the defective condition of my vehicle, repeated service failures, and the unlawful denial of invoice by your authorized dealer.
1. Details of Vehicle Purchase
Model: Tempo Traveller T2 3350
Vehicle Registration Number: TG08T5366
Chassis Number: MC1E4GEA2RP001929
Invoice Number: INV25A000077
Date of Purchase:[protected]
Dealer Name: Hyderabad Coach Builders, Gandimaisamma
Despite my trust in the Force Motors brand, my experience has been extremely disappointing due to repeated defects and lack of proper service.
2. Major Defects and Breakdowns
From the very beginning, the vehicle has suffered from repeated clutch plate, release bearing failures, brake issues, electrical faults, and frequent breakdowns. These recurring issues have caused substantial financial losses and compromised passenger safety.
Major Instances of Failure:
[protected], 904 kms): Clutch plates & release bearing failed and replaced.
[protected], 467 kms): Release bearing & clutch plates again damaged and replaced.
[protected], 169 kms): Clutch plates failed yet again and were replaced.
Even your service staff have admitted that Force vehicles are not suitable for local use and should only be run on highways. Such statements amount to misrepresentation of the product at the time of sale.
These repeated failures clearly indicate that the vehicle supplied is defective and unfit for the purpose for which it was sold.
3. Invoice Denial and Unauthorized Refund
On[protected], I gave my vehicle for service at Hyderabad Coach Builders. Service was completed on[protected], and I made full payment of ₹20, 811/- via UPI (Ref. No. T2508221921528647315453).
Despite repeated requests, the dealer failed to issue the mandatory GST tax invoice as required under Section 31 of the CGST Act, 2017.
Instead, the dealer unilaterally processed a refund of the same amount without my permission into an unauthorized person account falsely claiming the job was done “FOC under goodwill.”
I never requested any refund. My only and lawful demand was the invoice, which is necessary for warranty, tax compliance, and for pursuing my complaint regarding the defective vehicle.
This action amounts to deficiency in service, unfair trade practice, misappropriation of funds, and violation of GST law.
The cause of action originated with the sale of a defective vehicle and has continued through repeated unsatisfactory service, culminating on 22nd August 2025 when the Hyderabad Coach Builders collected payment but refused to issue an invoice and processed an unauthorized refund. The cause of action is continuing in nature.
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