Ford — complaint against worst service manager.

Address:

Papum Pare, Arunachal Pradesh

Respected sir,
Its lokha elapra calling from Roing Lower dibang Valley District, Arunachal Pradesh. I own ford figo. Few days back on my way to Tezu to attend my friends wedding. My car broke down while crossing a small stream.in which the gear no1, 2, 5, and reverse gear stopped working. But timely help given by one of the mekanic from Omie fort Naharlagun via phone i did any how resolve the issue of reverse gear. But could not resolve the issue of 1 and 2nd gear. But on assurance given by the service manager Mr Bomken Angu, that he would send one mekanic to resolve the issue, I left my car back in one of the garage.at Tezu. Feeling delighted i headed back for home.
Here in this side of our district we don't have good roads and to worsen the situation we don't have service center. So, i opted for calling Omie ford to look into the matter. But later on as the mekanic was informed to go and look into the matter Mr Bomken Angu who is the service manager refused to send the mekanic.
While me and Bomken had discussed earlier about the price as he had asked for 292 Rs per hour for 8 hours a day. As it is far away and it would take two days for journey which include to and fro so I was to bear that two days expense's too (292Rs per hour for 8 working hours. I readily accepted the proposal as all i need was my car repaired. But later Mr Bomken Angu refused to send the mekanic without informing me. As i had learned from the mekanic i immediately rang him up. But he did not respond to any of my calls even after frequent calls.
My question is how am i to use a car where the service manager changes his statement and wont pay any heed to.. As we dont have proper service nor support from the dealer am disposing off my ford figo. Would hate to buy a car whose only intention and motive is to sell car without providing service. Was planning to buy Eco sport now have cancelled the idea. Better opt for car who provide better customer service.
As of now I dont have photo, as the car is in tezu.