[Resolved]  Ford — Defective Ford Figo

Address:

Malappuram, Kerala

I bought my Ford Figo on 2012 August (after facing a rude and unprofessional behaviour from PVS Ford, Calicut). By god’s grace, I took the 3 yr warranty at the time of purchase, because this vehicle had to go undergo major repair work after covering every 3000 Km. Till date the fuel injector (integral part of the Engine) has been damaged and replaced 3 times (a total of 4 injectors) costing around Rs. 64, 000 (Fortunately, this time it’s under warranty). After facing this issue twice, when we complained about this issue to the Ford India (Presidents Desk), they inspected the vehicle and returned to me indicating that the vehicle is in perfect condition and they can’t see / observe any single issue with the engine / other parts. And now, 3000 Kms down the line not one, but two injectors are fried!!! If I had an oil refinery, this issue might not have happened, as the ford service centres are apparently blaming me for filling up fuel from different pumps!!! They now refuse to replace this faulty vehicle even after finding major fault in the engine thrice. The only solution they offer is repair of the vehicle (which is a temporary solution). For the three years under warranty, Ford will bear the cost, but what after that!!! Not just that, recently it was observed that rust formations is there in all four wheels, due to which all tyres are stuck and cannot be removed unless you kick it hard (crossing fingers that the Jack does not trip). Now I am afraid to take this vehicle out as there is no guarantee that I would reach my destination. Also, rainy season is a no-no because apparently this vehicle seems to be allergic to water! All these, the reluctance and utter disregard for the customers from the part of Ford are firming our suspicion that we have been cheated by giving a defective vehicle. We are now moving to the consumer court for justice.