Ford — Faulty Vehicle and Pathetic Service

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, I would like to bring to your notice a recent experience i had with Ford India/ Noida Ford. I bought a Ford Figo Titanium on 28th Nov-2012 from Noida Ford. Despite of regular service and maintenance from Authorized Ford Service Center, the car started Giving Black Smoke right after ten to 15 days of last service ( 6th service). I tried changing the Engine Oil + Oil Filter+ Air Filter but nothing happened and simultaneously the car started responding in a very distorted fashion. The Pick-up went extremely down and the car almost stopped producing power. When i took the car to the service center, they observed the car and came to a conclusion that the engine needs to be opened and worked upon which may cost Approximately 100000 to 200000. On asking for the reason for such a issue they told me its because o[censored]sing " inappropriate diesel" as if i am producing diesel at home. 1: The Car has recently completed 60000 KMs, though the company claims a warranty of 2 years or 100000 KMs (whichever is earlier), but when asked for the same they said it has already covered 2 years so this doesn't come under warranty. 2: Though the car has been regularly serviced at Authorized service centers only still they are not ready to bear the responsibility. 3: In name of support the offered me to bear 50% cost of the entire work that would be carried out. 4: As the cost is just an estimation so it might turn out to be anything between 50000 to 100000. I would love to understand the mindset of Ford while manufacturing such cars and devising the service policies. If a customer has to pay Rs100000 after every 50000 to 60000 Kms plus the normal Maintenance of Servicing and Tyres then we should rather never dare to buy a Ford Vehicle and those who have unfortunately bought it must keep it in a showcase. In the age of customer centricity its amazing to see such contradictory service Mindset. Kindly Help me on this and please guide me on what can be done about it. Regards Vikas