Ford Figo — Fuel injector problem

Address:

Chennai, Tamil Nadu, 600044

FORD FIGO FUEL INJECTOR PROBLEM.

have purchased Ford Figo in susee Ford Showroom, TRICHY (TAMILNADU, India.)as on MARCH16Th 2012. I was very satisfied with Ford Figo, by its Performance & Reputation among all other Hatchback Class vehicles in India. I was using Ford Figo regularly & haven’t noticed any major issues except Flat Tire Replacement, Sound Horn Repair etc. Couple of days back, I have noticed a Malfunction Notification (Yellow color), which was appeared while driving. Suddenly I have stopped the vehicle & called Ford Service Center & they have suggested me to take the vehicle to Ford Service Center with immediate effect. After reaching there, the technician described me that Engine Fuel Injectors (2 Nos.) are not functioning & shall be replaced with the new & costs near about 40, 000Rs. I never expected this type of serious problem within 4YERS Duration / 20, 000Kms Usage. Officially I have registered a complaint with Ford. Perhaps after calling several times, I was not able to get any proper reply from Ford Customer Care & very upset with their customer dealings. Hence in order to find a solution for this issue, I was obliged to write a mail to you about the captioned subject. It is very unusual that Fuel Injectors Failure happened so early (4YEARS / 20, 000Kms.) with World’s Most Reputed Automobile Company - Ford. I am very upset with Ford & not ready to bear 40, 000Rs cost for this unacceptable reason. I am expecting your favorable reply with immediate effect, or else I will publish this issue in Internet & recommend not to buy any Ford Vehicles. Also I will definitely register a Complaint in CONSUMER COURT, if you don’t respond professionally & beneficially to me. Kindly find the Details Below:- Ford Customer care complaint No:[protected] Vehicle Name: Ford Figo Place of Purchase: SUSEE PREMIUM AUTOMOBILES, Ford, TRICHY. Vehicle Purchase Date:[protected] Vehicle NO TN 48 U3096.Chassis No: Vehicle Usage: About 20, 000Kms. My Mobile Number: [protected] / [protected]Regards,

PRABHU ANBALAGAN