Ford — Ford manufacturing defect, still asked to pay Rs.1.47 lakhs, vehicle under warranty

Address:

Gurgaon, Haryana

My vehicle FORD ECOSPORT 1.5P TIT AT, Registration no. HR02AD0037 was toed in to Harpreet Ford, Gurgaon on Saturday, 19/09/2015 morning because the reverse gear was not working. For 11days they could not find the problem and at that time I was told that it will be covered under company’s recall policy as there was some manufacturing defect from company’s end. On 30/9/2015 I was informed that the transmission assembly has caught rust due to water logging. I am wondering how water can enter the seal packed transmission assembly; I have driven it on Gurgaon roads, not in some water logged remote area in India. Why it can’t be that water had entered at the service center itself due to negligence/mishandling or it can be purely due to manufacturing defect. Now, to repair the vehicle, Ford India/Hardeep Ford has given a hefty bill of 1.47 lakhs. The vehicle is under Ford India warranty but I have been told that this issue would not be covered under warranty. After 15 days, when I tried to escalate the matter to the higher ups in Ford India, I was told rather rudely by the customer care that it was not their “company policy” to share details. Now I am being pressurised to submit the replacement vehicle provided (after 5 days and lots of arguments & mail trail) by the dealer so that I would be forced to pay the hefty and unjust bill. I am very much disappointed with Ford service and this is the first and last Ford that I bought. I will also make sure that no one in my extended circle of friends & family buys a Ford again. A totally dissatisfied & disillusioned customer, Virendra Vikram [protected]