Ford — Fraud by Astro ford

Address:

New Delhi, Delhi

Dear Team, I bought a ford Figo 1.2 Titanium BSIV ss Moondust Silver Invoice no:VSLAE00190LS dtd. 28th May2014 From Astro Ford Dwarka, New Delhi. We reported multiple issues on 28/6/2014 with {SrvReqNo:[[protected]]}, Which were resolved partially, but reoccurred again . We visited 10-12 times to service center and got temporary solutions. on 1st Apr 2015, when my husband was seriously ill and i was taking him for hospitalization, our car broke down and i was stuck mid-way, i parked my car on road side and requested my friends to tow the car and park at my home as i don't have time and took auto and reached hospital. After coming back from hospital, we contacted your roadside assistant which took us to the nearest service center which was Harpreet ford(Sahibabad). There we come to know our clutch plate is completely damaged and need to be replaced. While making our Job card they told as that as per FORD INDIA'S records our car is registered to Mr.Basant and SALE DATE IS[protected]. which is visible in attached bill of Harpreet ford. As per record of Ford India's record 15 month of warranty is over but as per our bill and registration number only 1 yr . Now below is the list of fraud done by Astro ford. 1) They sold us 2nd hand car saying that that it is brand new. 2) Car was First sold to Mr.Basant without registration. 3) Car had various fault from Day 1. 4) loss of warranty of 3 months to us. 5) We have been harassed by calling us multiple time to there service center and not providing permanent solution. 6.) Astro Ford had not provided Service record to Harpreet ford even after multiple request. 7.) Mental agony caused while my husband was hospitalized. Below is the list of documents attached for your kind Reference. 1) Copy of original bill provided by Astro ford. 2) Copy of RC 3) Copy of repair work done by Harpreet ford in which sale date is mentioned as 28/02/2014