Ford India — Absolute Bad Service

Address:

400076

My vehicle no is MH15-CA75 and it's Ford Endeavour. On 1st Feb 2017, I gave my vehicle to Kavish Ford at Powai, Andheri East for normal service like Changing OIL and etc. The service centre took 6-7hours to complete the job and they called me for picking up vehicle. When I went there to pick my vehicle, before I inspected my vehicle, I paid the invoice of 40000Rs however I realized later that, many things were not working such as Vehicle wasn't accelerating, window glass was jammed and noise was from left mirror. I pointed this to service centre and they gave me in writing that it's their fault and they will repair it. On 15th Feb 2017, they gave me vehicle delivery to my office. On inspecting the vehicle, I realized that steering was all blocked. When I called them, they said, it was not functioning well before even. Now when I looked at the invoice which I had paid, I am shocked to know that they charged me for steering and suspension repair (Which was working before even) and now at the time of delivery, It wasn't working. I raised a complaint to Ford. But such kind of service is not acceptible from a reknowned company's service centre. My vehicle's steering is completely jammed. I suggest ford to look into this matter urgently as I am not at all happy with the service. I have all the bills and records which clearly shows that my vehicle was at excellent condition, and not it isn't in working condition after 14-days of service by Ford Team.