Ford India — Accessories missing in my car

I bought a Ford freestyle titanium looking at the online brochure which shows fog lamps and parcel tray as part of the accessory and when receiving my vehicle, this was not available. I contacted the dealer who mentioned they get the vehicle without these accesories and Ford no more provides these in this model. I complained to ford and no use, the response does not make sense.
Please read my mails on complaint no[protected].
My decision to buy the vehicle also depends on such factors and i have been cheated. Please let me know how I complain against Ford if this is not resolved