Ford India — After accident my car refused to replacement

Address:

401107

I gave my new ford figo to SC Ford Vasai service center on 30/01/2017 for its 2nd servicing which si apart of the service package that ford offers in all its advertising. The car was 9 months old and in excellent condition when I left it at the service center. I was expecting a call from the service center to pick up my serviced car within the allotted time[protected]. When I did not receive a call I got slightly worried and went to the service center myself. I was shocked to see my car in this state (please see the image) when I asked for an explanation I was told that the tire burst which led to this accident. However, on investigation via the Apollo tires team, they have discovered that the tire was cut which could be a reason due to a high speed accident impact. Ford service center team claim that the car was at a speed of 60-70 Km whereas the driver informed me directly that the car was being driven at 90-100 Kms/hr. The Ford Service center team is insisting on me filing for an insurance claim as the only solution for this current situation. In case I file for a claim, they will repair the car with the insurance claim money but I will be left with a car that was damaged by no fault of mine and will have to go through the trouble of the claim. If I do this, the 9 month old car will have no resale value in the market which means a complete loss for a person like me who has taken excellent care of my car from the day I brought it home. My only mistake here is trusting a well-known automobile brand like Ford for servicing my car as per norms and regulations. I would request an urgent intervention from a higher authority at Ford India to replace my car and save me from this mental and physical torture that I am currently being put through. There is no one other than the Ford service center team responsible for the current state of my car