Ford India — Airbag LED glowing from Day 1 and asking me to pay the amount of 40000 Rs

Address:Hyderabad, Andhra Pradesh, 500049

My Car Model: FORD FIGO TITANIUM MT

Chasis Number :- MAJGXXMTKGGY35313
Registration number :- TS07FK 5047

I bought from fortune ford, tolichowki on Nov 14th 2016.
I have been observing the Airbags LED from the day 1.
As a first car owner, I didn’t know that it should not GLOW .
I came to know by Pick up driver that it shouldn’t glow. I have immediately reported the issue the to Tolichowki Service center .

They were telling that a cable should replace which cost about 20-40 K Rupees.
As a first time car owner, I feel miserable that this cost me and no suggestion whether it is covering in warranty or not.
I like FORD brand beside other Indian brands but this hurts me to digest the fact.

I need the escalation matrix to escalate this issue.

Thanks,
KVS Nageswara Rao
Was this information helpful?
No (0)
Yes (0)
Ford India customer support has been notified about the posted complaint.
Complaint comments 

Comments

I haven’t hear anything from Ford till now.
I have surveyed the market and decided to come to FORD brand besides various other INDIAN brands.
Even though my friends, colleagues and family members suggested to go for MARUTI, I have chosen the FORD .
Please let me caryy the same faith on Ford and let me spread the good word to my friends, colleagues to come to Ford .

Thanks for understanding the concern and resolve my ISSUE by tomorrow at any cost.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ford India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1694
    Pending
    0
    Resolved
    398
    Ford India Phone
    +91 44 2455 1500 (Corp. Office South)
    +91 22 6702 4300 (Corp. Office West)
    +91 33 6454 0374 (Corp. Office East)
    Ford India Address
    S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204
    View all Ford India contact information