Ford India Complaints & Reviews

Hello all, i am writing here after i hit hard wall in reaching out to ford india. Tried my all means of reaching ford india to solve my problem which i am facing... No help from ford india. My echosport car have lighting issue. Unable to see far distance objects while driving fast on highway. I can't go more than 60km/he with this lights. Service [protected]@elit ford bangalore checked it and told everything is fine no issue with lights. And how did he checked it on noon just focusing the lights on the wall with the distance of 5feet. Ford claims they checked it as per the process and my meat all the parameters perfect. I'm not sure in which age ford is in testing parameters.

I want to report a complain about my car ford ecosport embiant 2013 make. I bought it from chhabra ford rourkela on october 2013. Car just running 28000km only n engine problem coming. Such a failur product. Pls suggest what to do what not to do.
Service provider comes time to time in my place for engine oil change & other nessery periodic maintainable. But they don't file or show this work in their workshops reports.

So no fault of mine if company says no time to time service.

Pls do the needful

Nitesh sanghai
Car parlour jharsuguda
Car reg. Number od 23 a 0500

Ford ecosport desiel
Mobile [protected]

Vehicle given for servicing at 75372 kms, and i paid service amount of 59900/- inr because it had some major parts to be replaced like camshaft. After running for 7000 kms the engine got seized because they missed to replace engine oil. Now they accept their mistake of not replacing oil but not agreeing to compensate for that. They offer 25% reduction in overall bill of 125000 inr

Hi, i am vishwanath from mysore... I left my car in ford service station in mysore on 30th november for just to replace bumper, a/c & condenser... They assured to deliver within 3 days which is ridiculous... Even after 7 days they have not even touched my car taking an excuse of non availability of such a common spare parts.. It's shameful for a such big ford company to give an silly excuse. When i contacted head office in chennai, even they just neglected and did nothing for my request. They didn't even had a curtisy to call back. Ford company charges exuberant labor charges & still they make customers to beg & plead forbetter & quick service.. I am extremely disgusted with this company...

hi,

i sumit sambher have bought the ford fiesta car in 2012 and since we have purchased the car we been facing issues with engine voice and car power failure. This was reported many times to ford workshop at okhla, however every time is informed that normally ford engine do make sounds and it’s quite normal. One of the incident i have reported to the workshop and informed the service advisor that in the comparison to the other ford vehicle my car sound it way high. Advisor informed me post checking the sound it’s normal but i insisted the service advisor to diagnosed the vehicle completely. After a day i got a call from the workshop that there is issue with fuel injectors and it need to be replaced. I was really shattered as it was a new car which i drove on 20000 km approximately. As my car was in warranty ford replaced one of the fuel injector of my car.

even then the engine sound was high and i reported to the advisor and he informed that sir now it’s has no problem please take your vehicle. I followed him and continued my journey, even though i was feeling power loss and engine sound issue which you can see in all my car records. Every time my vehicle comes for servicing i highlighted the issue and even told the manager mr gurmeet that i think there is issue with other injectors too. Again they did the diagnoses of my car and informed fuel injector working fine.

on my car warranty expiring year i have done numerous attempts to tell him the issue with my car and missing problem, they informed sir there is problem with the oil filter. Now 2 months back my car went to workstation and i highlighted the issue again with the service advisor and he did the diagnostics as recommended by me. The service advisor called me and informed that sir there is issue with the fuel injector which need to be replaced or repair which have a estimate of 50 thousand.

now my question to ford is as follows-

1) why the advisor has misrepresented the facts to me when there was issue with the injectors since inception.

2) at my numerous attempts even after the diagnosis why i was informed there have been no issues.

3) why there was no resolution was given to my problem at all time.

4) why it was informed sound was normal.

5) how come fuel injector failure arise at just 48000 km

6) when my car warranty has expired, now how come the diagnosis has been changed.

7) when i has reported the same issues why there is difference in the approach of the advisor post the car warranty expired.

this is really not accepted from a brand like ford where car failure issues are arising so soon that to fuel injectors. I want an urgent resolution to my problem as i was traveling abroad couldn’t get time escalate to ford on on my last service but now i came back to india. I will not pay for the injectors replacement or repairing charges by any means as it was deliberately not replaced by ford in my warranty period.

i will be waiting for your prompt closure on this and also want ford to expedite the process of resolving my issue as lot of issues can arise with this problem and i might end up repairing my car on every visit.

please find below my details-

name - sumit sambhir
car number - dl10cf - 0534
contact number - [protected]
model - ford fiesta 2012
manufacturing date - 2011


note: this car was used by me only since inception which was eventually on the name of my relative mr sunil jain and i transferred it on my name later on. So please don’t make an excuse that my car is second hand.

in case if i don’t get satisfied resolution i may have to take this up with the higher authorities. Also to inform you that my injector was replaced before my car got transferred to my name.in case of any clarification i can ask my relative mr sunil jain to give you the insight of this or you may ask it from your service advisor harish who was my service advisor all the time.

I am rajesh chouhan few day back i booked the new ecosport titanium plus and at the time of delivery they said that you have to wait 10 more days for the delivery because we gave your car to a person urgently. I paid a booking amount of 28k to the dealer 'sainath ford' indore. They are saying we have titanium varient available if you want we can deliver that and talk in a very rude manner.

We want the proper action against them delivery date was 3 dec 2017 and not got yet.
Mobile number:- [protected]

I bought ford endeavour in september 2016 through lathangi ford bangalore. During purchase an amount of over 30k was collected as tcs but never deposited to the government. I now have the liability to pay that amount. I have raised complaint about this to ford india, but they are washing off their hands and unwilling to help. Very sad. My number is [protected]

Hi. Im ramesh. Left my ford ecosport car for service at hans ford, iyyappanthangal, chennai - 10000km - second service. Came back with full of scratches inside the dashboard, next to monitor & above the steering. When asked, stating we don't know. Very lethargic answer. People weren't responsible enough or serious to perform service. I strongly recommend not to provide service at this centre, as they don't hold responsibility for anything.

I contacted company dealership for servicing of my car and asked for cleaning of my car and some other problems and my front left tyre was making sound. They changed all my tyres and charged me 4500/- (25%) as my car had run more than 10000 kms and after that i asked for cleaning of my car and they charged rs. 1500/- for that and after that when i was driving my car some oil kind of thing was stuck on my windshield which i wasn't able to remove and contacted company dealership and they gave me no response and after i filed a complaint on website and however they are trying to patch up between me and the the executive (Heera lal, ks ford, kota (Raj) and not giving me and my refund. It's been 3 months and still haven't received any call from dealership for resolving my problem.

I have complain on tool free no, but without any service a sms came to my mobile your service request [protected] has been closed. I have 2nd service on 07/11/2017, the ac is properly not working, send mechanic and service properly with in 7 days, i have purchased the vehicle from odisha ford, cuttack, odisha, it is distsnce from my place is 200 kms.

Dear team

I have done my eco sports car full oli change with suspensions change and clach plat change service with cauvery ford magadi road bangalore service center car req no ka41 z2692 but after few days i got error showing engine oil change service required and suspensions bad sound whenever we applaise brake some obling his coming especially in mad roads.. At the same day i have contacted your representative his name mr, srinivas and again i have handover my car to cauvery service centre to resolve the problem after 2 days mr, srinivas representative was called me and inform problem is saloved and ask me to take the vachical.. But still now problem not resolved and i am getting same sound in suspensions, this problem i am facing from past one year but this service centre peoples are not able to resolve the same.

I request you to kindly resolve the problems as earlier.. We are planning to go out of station...

Regards
Kishore kumar
Mobile no-[protected]

I have serious concern with cauvery ford, magadi road branch

I have given my cars (2 cars ka0ford fiesta ka03mq2916 & ka05mj8144) for service on 11th nov 2017, request for ka05mj8144 car for same day delivery with 70k service.

I have request team to service the car (Ka05mj8144) completely and asked them to address the vehicle concerns like engine noise & vibration, coolant and air inlet hose checking/proper fixing, door and window rattling noise. And also requested them to check thoroughly as i am planned to travel 1500km from 13th nov 2017.

11th evening by 7:30 pm i took my car delivery, after 1 day that is on 13th nov 2017 started from bangalore and travelled around 130km, there was a sudden smoke from engine, we stopped the car and checked the engine compartment, there was a huge smoke and coolant leakage/spillover across the engine, immediately we called the service advisor and service manager and explained the same he asked me to park the car for some time he will arrange the technician from tumkur outlet, after few minutes they asked me to start the car but it was not cranking, it feels there is no compression in the engine same has been communicated to sa & wm, they said vehicle need to tow to nearest service centre.

I have waited in the middle of the road for 3 hours but no one reached the location, there was no towing arrangement (Cauvery service centre was just 25km away from the breakdown location), i tried trough my sources i got the towing vehicle in just 30 minutes and one technician reached after 3.30hrs from cauvery tumkur, he confirmed that due to coolant leakage thermostat broken and engine got some issue. This issue just after 1 day of service, thanks for the such a quality service.

I had sent the vehicle back to cauvery ford service centre by proper towing facility (Thanks for the serrvice advisor support, he paid rs.5000/- from his personal money for towing vehicle where cauvery ford is not bother to support the customer even after agreed to pay before vehicle loading) and requested them to give the proper reason and diagnosis report why the breakdown was happened immediate after service, but till date there is no proper response from team cauvery ford. They are giving wage answers and there is no engine diogenes report from them.

I have raised my concern with ford call centre and cauvery ford service centre but there is no response from any one, please address my concern and resolve my problem on priority.

Note: the team was very unprofessional they are not even recorded the concerns in job card and inventory check sheet is not filled properly same has been complained to service manger at the time of vehicle handover for service on 11 nov 2017.

We have waited at service centre for 1:30 minutes to attend and take the vehicle for service, waited 3:30 hrs in the middle of the road to attend/support some one, now i am waiting for 9 days to get response from ford as well the dealer. Great support by ford india. Thanks and congratulation for wonderful service and loosing the customer 5 years of trust, faith and satisfaction.

Please look into it and do the needful, if not i will approach some one/media where i get resonance and support...

Thanks and regards
Kumara swamy m d (Sravanthi m)
[protected]

This is my experience with elite ford mahadevpura, bangalore

I gave my figo for 60k service on friday[protected], they told car will be ready in the evening, but evening when i called them they told car can be given on saturday @1:00 pm, i went there with my wife and seven month old son as we had some plan for the weekend after getting the car. They made us wait for six hours!!! And finally gave my car in a pathetic condition!!!
I had some problem with my key-set it was working fine with remote but manually it was not working. They asked me to replace and i agreed, when i reached there they asked me to wait as work in progress, every 15 min i was asking them the status they were telling another 30 min like that, it went on for many hours, finally when the car was out for delivery i found front left door lock was not working (Which was working fine when i gave the car for service) and mirror control panel was misplaced and hanging down!!! This is in a car which they gave for delivery!! When i complained they asked me to pay another 2800 rs to replace some door latch, i refused as it was working fine when i gave the car for service, they again made me wait another 3 hours with my family (They didn't even give the human consideration to my kid as well) and finally told they cannot fix it without replacing the part for which i have to pay.
I took the car and left there around 7:00 pm with my damaged car. The worst part was yet to see, when i reached home as i got a doubt i checked the car thoroughly and found the steering oil was leaking as the steering oil tank cap was broken!!! (I doubt that they did it purposefully).
Never expected these kind of cheating from authorized ford dealer!!!

Hi friendz i won't to go for my interview n sadenly my ecsport car is not starting it is showing abs mulfunction problem i miss my interview if any one gone any where n he was alone how hi take the help i request to ford that plz repair this system in your cars n suggest me any thing what i do with my ecosport n your tool charge is so costly in 40km it's 2000 n up plz do something n repairy car

Hi team,

I am from vellore which is in tamil nadu.
I hold a ford figo vehicle which i gave for service last week in sarvesh ford service and was charged around 8000 for service.
There was some problem in vehicle and i have reported before service but it is not fixed. When i went again they are telling me to pay 33000 because injecter is not working.
How come they have not found it during service and now it is not working.

Sir. I neel agarawal, a customer of ford ecosport tiatanium regret to inform you that i was given wrong information about the launching of your new ecosport titanium model 2017 by an employee mr. Akshaya of your dealer, narain ford, lucknow, as i was willing to buy the new model of ecosport titanium he told me the new car will be launching next year, and i was compelled to buy the old model in september 2017, where as the new model has launched just about a month after i purchased the car. I'm extremely sorry to inform you that though i have spent a huge amount to purchase your car i'm full of disappointment and sad and feeling cheated as to being wrongly informed by your employee. And spent my hard earned money to get the old model, i am an old customer of ford cars earlier my family had got a ford figo itself now we had bought this one, i have full faith in your compay's policies to do the justice with your customers for their full satisfaction and keep its cutomer's relationship bond intact. I'll highly appreciate if you can help me to get my old model returned back to the company and provide me with the new model that i desired to buy. I'm looking forward to an early justice done to me

I am having ford figo and two days back i saw yellow blinking on dashboard and when i took the car to ford service center shimoga... They told me two engine fuel injector failure and need to replace them and cost of each will be around 19000/- so total cost is around 40000/- my car has ran 50000 km and i never expected this and the standard reason given is fuel problem... Since it is common problem for most of the figo customers, it is their responsibility to correct this

My contact no. [protected], shimoga
Email:[protected]@gmail.com

I am die heart fan of eco sport but got amazed after i was told by one of the sales representative of delhi ford dealer, that in order to earn more profit and sell the vehicle at big bigger margin dealers (Or may be the company itself) are not willing to sell the vehicle through csd.

I contacted dealer 'delhi ford' and have been following with them since last 2 months but the way they ignored my passion and love to buy a ford made it really difficult for me to rebuild my faith in the company.

Even maruti suzuki and honda did not differentiate between the sale and have been selling there vehicles since the launch of new vehicle through both csd and general option.

Most disgusting part was dealing with the sales team who forced me to buy something i am not even inquiring for.

Is there any one how can answer why dealers cant respect the choice and mode of purchase for someone passionate about ford like me.

Sir, i purchased my ford figo aspire titanium plus, ts 07 ex 8899, from fortune ford, tolichowki, hyderabad on 05/03/2016. After the first service of the vehicle in january 2017, on 18th february 2017, there appeared a red symbol in the dashboard of the vehicle which was immediately informed to the service centre who asked me to take the vehicle to their service centre at tolichowki. After about ten days my vehicle was returned with the assurance that the problem was rectified and the vehicle was perfectly alright. But the problem reappeared on 6th august, 2017 with one more problem of vehickle jerking. This time the vehicle was kept for more than a fortnight and returned with a guarantee that everything was rectified. Today, i. E., on 08/11/2017, the same red symbol appeared in the dashboard of the vehicle for the third time. After the vehicle was returned to us in august 2017, the vehicle till date has travelled only 1700 kms. I use this vehicle very sparingly. I am very much afraid now to go out with family in this vehicle. Therefore, i no more want to keep this vehicle. I want full refund of the money that i had paid or a replacementof the vehicle.

At the time of purchase of our new vehicle from kairali ford cheranellore, the sales representative told that we will get exchange offer for our old vehicle and the amount will be refunded within 3 months.
As per that, new vehicle has been delivered on 1st april 2017. We had submitted all the relevant documents for exchange offer on time.
Now more than 7 months over from the date of purchase. Till now i didn't receive any amount and i didn't get any communication from your team.
Please let me know when i can expect the exchange offer amount.