Ford India Complaints & Reviews

Address: 742101

Website: www.india.ford.com

To
The manager
Ford car company
Chennai

Sub :- complain for broken of tie rod connecting

Sir,
I, do hereby state that, i have purchase a new car model echosport 1.5 disel titanium + m. T. Bearing chasis no. Majax mrkagl 52941, engine no. Gl 52941 from your company (Showroom at balarampur, berhampore, murshidabad) and the registration date 5th oct. 2016. Car no. Wb 58al 0888.
On 1st january 2017, driver move the car from garrage and the left side tie rod connecting broken and crashed the car to a boundary wall and car was not fit for run.
So i request you please take the necessary action for this matter.
Thanking you,

Date : 02/01/2017
Place : 24/2, k. N. Road your faithfully
Berhampore
Murshidabad
Pin 742101
West bengal

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chandigarh, Chandigarh, 160101

Myself Satinder Kumar, earlier owned Ford Figo and after successful Ford Figo experience, I decided to go ahead with Ford new car Figo Aspire instead of my brother's suggestion for Hyundai i20 and another brother's suggestion for Maruti cars owned by two different family members.

Regardless of every family member's suggestion, I decided to go ahead with Ford Figo Aspire, bought on October 3, 2016. This is to further state that I noticed disturbing noise while driving from tyres.

I went to Saluja Ford next day and brought it in their attention about the same car having noise while driving from tyres. They told me to drive it little bit some 2000 KM as this car is April manfacturing and maybe the car tyre's have hardened. I did the same but when the problem did not solve, I again went to Saluja Ford. They changed the tyres to see if the noise still comes, and after changing tyres, there was no noise at all. Then, they called the person from Goodyear of which my car having tyres. Goodyear personnel said Rs. 3600 will be charged for changing tyres and then there will be no noise for which I talked to Saluja Ford company GM. There Saluja Ford GM behaved very pathetically I never expected they behave in such a bad way with such an old customer. I took my car back and after few hours same day, they send me apology letter for bad behavior. The service manager called me to take my car back to agency and they will change the tyres.

After that, they kept the car in agency for 2 days and told me someone from Ford India will come for inspection of car. I got a call from someone named Rajeev from Ford India. He inspected the problem and told me this noise will keep coming from tyres.

I would like to hereby bring in your kind notice that one of my colleague got the same model Ford Figo Aspire Trend and he is not having any sound from his tyres whatsoever.

This is to further state that Mr. Rajeev from Ford Figo told me that there will be a noise in all Ford Figo Aspire Trend models and models above Trend will have no noise.

If it is so, then why my colleague who is having same model does not have any noise whatsoever in his car just run only 19000 km. Why there was no noise when Saluja Ford changed my car tyres just to check the problem which I raised there. Why did they tell me to drive car for 2500 km and after driving 2500 km, they again told me to drive 10, 000 km and after driving 10, 000 KM, the person from Goodyear told me to pay 3600 and car tyres will be changed and there will be no noise in the car after that.

I would like to state here that Rajeev said there will be a noise in car from tyres meanwhile there is no noise in car of my colleague having same model.

I would like to add here that Saluja Ford misguided me and also gave me April manufactured car in October and when I went for registration, there I found August September manufactured car same model same color.

I went to buy Ford Ecosport but Saluja Ford salesman suggested Ford Figo Aspire counting its benefit and told me this car is really good and you will have wonderful experience.

I would like to state that Saluja Ford totally misguided and did not take my complaint seriously. Beside that, they have no manners to behave with customers. They need to have some etiquette to deal with customers.

Further to add, I had noise in my car tyres of which I brought in Saluja Ford attention and they told me to drive few kilometers, this problem will solve which did not and asked me to pay 3600 and they will change the tyres and then there will be no noise.

Why I should pay 3600 when I very second day raised the complaint. How can Saluja Ford personnel can misbehave with me and ask me to pay. I am also having worries they do not attend customer properly, they are going to misbehave again and would not take my car service properly if I go to Saluja Ford for my car service. Should I go to some other agency for car service or I get my car service done someone from outside.

Please look into the complaint and change my car tyres without any charges. I have raised the complaint very next day of purchasing. Please also tell them how to behave with customers so that no other customer faces misbehave.

I look forward for your kind attention on this issue ASAP.

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sivasagar, Assam

My echosports car is laying in your dealer outlet at Sivasagar, Assam, India. having problem in warranty claim.my car met a problem and informed your nearest dealer and they changed the turbo .after 50km test drive we took the car but same day while we were on the way to home the car got sound in engine and the exselatar didn't work .as soon as we informed the dealer they took it to Sivasagar and referred it to Jorhat but they are asking to pay extra charge for the pulling vehicle as we know Ford has RSA facilities so kindly shootout the matter soon. We are not getting any response from your customer care no.
please give us a early solution. My car no As04N/6006.

Expecting a positive response as soon as possible.

Yours sincerely
mihahul Islam borah
Sivasagar Assam India 785685

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411057

Name:- Nitesh Kumar
CAR Model:- Ford Figo Titanium Diesel
Registration Number :- MH12 HN 7560

I met with an accident on 25th Nov 2016. Actually a vehicle coming from wrong side on sharp turn that's why I couldn't balance my car and collide with vehicle coming from front caused major damage on engine side. On 28th Nov 2016 I given my car at Sai sakashi ford wakad pune for repairing. I have been assigned engineer Devashish and he told me that as this is major damage so it will take at least a week to evaluate repairing cost. After that he will work with insurance person and deliver my car in a month. Now its almost one month to go and he even not touched my car. During this one month period he has also given several false commitments to me and also misguided me to go for total loss for you car. He even not picked my phone several times. When yesterday (27th Dec 2016) I visited Sai sakshi ford for update on my car service manager told me he will take serious action against Devashish and assured me that he will repair my car soon. Immediate next day (28th Dec 2016) I got a call from sai sakashi ford that my car can't be repairable within my insurance IDV and it will go for total loss and I have to pay sai sakshi for to amount 10000/ for evaluation of repairing cost as well additional parking charge 300/ per day.

Due you think this behavior is really ethical and compile with ford policy ?

If total loss was the case then why they have not done the repairing cost evaluation on given time (1 week)? why they have kept my car for 1 month. It clearly indicate that they are trying to make only money by making their customer fool.

As of now I have not paid anything to them and not even going to pay a single rupee.

There is lots o[censored]nwillingness I personally feel from Sai sakashi ford and specially from engineer Devashish.

Its a kind request to Ford India take my query on priority and take corrective action against sai sakshi ford and engineer Devashish so this will not happen in future and no more customer suffer like me.

This a trust on ford that's why I am again planing to buy only a new ford car even this happen with me.

Hope you will understand my issue and take action proper action.

Service center address:-
Address: 31, Bhumkar Chowk Wakad, Mumbai Banglore Highway, Pune, Maharashtra 411057, India
Phone: +[protected]

Thank you,
Nitesh Kumar
Mo:- +91-[protected]
Email:- nitesh.[protected]@gmail.com

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 122018

Website: www.india.ford.com

Dear Ford Officials
This is a utter sadness that how Harpreet Ford, Gurgaon is looting the customers in service bills. Seems the worst hit is Harpreet Ford Company in this demonetisation & they have found the way to fool honest & loyal customers of Ford Brand.

My Ford Endeavour HR26 BM 9024 went for service on 09th Dec 2016 for routine service at 80000 kms & they insisted me get dry cleaning & misc services done to ensure they get good business. I agreed & asked them to do same. On the committed delivery schedule I reached at service centre post there phone call & they were yet do complete dry cleaning. I waited on gate for an hour & took the half done car as they said its there closing time. The issue of wheel alignment & requirement of back light was still open for unavailability of parts reasons.
Post the feedback call where I rated my experience the Harpreet Ford guys gave me a call & asked to bring the vehicle back & promised a good service. Yes they dry cleaned it well this time & I asked that wheel alignment issue has been road tested or not. They said yes & I took the car delivery.
The very next day the car stopped in my parking & while switching it on it went bad. I called them up & post a struggle to get through the right person finally some engineer visited next day in evening & said that battery has gone down. I am surprised that how could after a complete health check & re check of vehicle the battery can go down in a day that too when we got it replaced at 53000 kms. Anyways we had no option but to get the new battery installed by paying them there desired fee.
All happened & next day when I started my vehicle I saw a yellow light in engine when I called them about issue they again asked us to visit service centre. Post wasting our 4 hours they said to leave the vehicle. I had all my trust in Ford Brand since I bought my favourite car but with horrible experience today when some engineer called me & said that now we need to pay some 25000 more to repair some valve etc . I literally felt that I am on a doctors table with my heart open & he is demanding money to stitch it back. This is simply ridiculous & bad . I was planning to buy new Ford as I was happy driving it for last 5 years but with such bad team at ground I will never recommend anyone nor endorse Ford.

Do understand that a loyal customer when goes bad can be as bad as you can't even imagine. I am really disappointed & appreciate my message reaches right set of people who can intervene before I take you guys to legal.

Yogesh Huja
Managing Director
Swaran Soft Support Solutions Pvt Ltd

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110048

We purchased ford endeavour from mathura road outlet, this is the first and the last time we are taking for car. everything was good till we took the car from the showroom but after that nobody bothered to help us, nobody updated us about the permanent number. we wanted a specific number but never received it and after few weeks we received a call saying that they are giving us some other random number and because of this there will be mismatch in the series of number of cars in our home. only once we received the call from the supervisor as to ask why we are not accepting the number and then he never bothered to get back to us. they do not know how to behave with the customers.

Ford India customer support has been notified about the posted complaint.

View replies

P

Pawan Jaggi

from Bengaluru, Karnataka

Jan 2, 2017

My concern no. Is[protected]. I have received a mail from Ford India regarding a clerical issue for my EcoSport and they have given me an impractical time line (30-45 days) to resolve the issue. I think that it takes a minute to make a mistake but to resolve the issue, it takes 30-45 days? Very bad!!

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411028

I brought Ford Figo diesel car top model in October 2011, car was in good condition with good mileage as well but suddenly since yesterday I am facing issue with car jerking and information icon blinking with yellow indicator below kms display.
I contacted Ford service center where they have detected the problem with fuel indicator which cost 18000.rs..

Please suggest me what should be done. I can see lot of complaints in this regards and if ford company is not fitting good condition parts during manufacturing it is really a very big issue..

-Avadhut
[protected]

Ford India customer support has been notified about the posted complaint.

Dec 29, 2016

Updated by Avadhut Khavare Are there any update on this from Ford company? Should i directly contact the ford office?

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700 001

Dear sir,

We have purchased car from kaikan ford in kolkata details is as under:-

Customer id c36
Invoice no. Vslad00166ls dt. 8.8.2013

We have complain several times to kaikan form for body rusting, but they not listen about the rusting problem, now the car is full of rust and holes are seeing in car due to rust, so i request you to kindly arrange to take up the matter with kaikan ford and do the needful immediately.

Regds
Sunil kumar poddar
[protected]

Ford India customer support has been notified about the posted complaint.

View replies

A

Abhinand Narayanan

from Thiruvananthapuram, Kerala

Dec 28, 2016

The distributor, Harry Ford Trivandrum, said that the warranty is not covering the tyres. So we want to pay for getting it replaced. For one tyre, we are paying over 3000Rs and what surety do we have regarding the quality of the tyre. The tyre manufacturer is MRF. If this issue is not solved, we will be forced to approach Consumer court.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 688004

I have purchased Ford Aspire Petrol in June 2016. So far the vehicle has used to run below 3000Kms only. Some times during driving, to control the speed of vehicle, we have to apply break and clutch together slightly. When applying clutch and break together slightly, the break pedal becomes stagnant and the vehicle will run without break. If we release the break pedal and apply again, it will work. The service personnel at Kottayam, Kerala has checked the vehicle and told that this is happening because the fluid for break and clutch is coming from the same container. From this it is understood that the problem is a technical problem or manufacturing defect. Since it is a serious issue and the consequences may be severe, I am not confident to ride my vehicle at present. It is shocking such a complaint from the reputed firm like Ford. So your immediate remedial measures in this matter is expecting. Hope the Ford will keep their dignity.
Regards
Salim Kumar.S Mob: [protected]
E-mail: [protected]@rediffmail.com

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kannur, Kerala

Website: yahoo

Dear SIr, My car KL 32 B 4887 is given to your service center at kannur for repair two week back and they informed me that when the spare parts received they will call me Sorry to say that till date no information from your end. I am a Doctor and you can understand how much is the requirement of the car.

requesting your early action.

regards
Dr Harikrishnan
[protected]

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thiruvananthapuram, Kerala, 695005

Sir
I have purchased a ford figo on 24/9/2016 from M/s.Kairali ford, Trivandrum, Kerala bearing chassis no. MAJGXXMTKGGD06302 and Engine NO.GD06302, Petrol.The problem is faulty in fuel level indicator . I have observed that in the morning when we start the start the vehicle first time the fuel gauge shown almost full even though the actual fuel qty. is less may be 5 or six ltrs .Three times the vehicle was taken for rectifying the problem, but the still the problem is continuing. Now i feel that my vehicle selection is wrong . I have used many many cars, now i feel that I am mistaken. I believe in the brand name, that is the only mistake.
regards
Mohammed Ansari
Project Manager
KIMS Hospital, Trivandrum, Kerala
Mob.No. [protected]
email : [protected]@gmail.com

Ford India customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: 400067

I have a Ford Ecosport 1.5l Petrol Titanium MT Vin no: MAJAXXMRKAEM11171 license no: MH 02 DN 7283. I purchased it in August’ 14 and got delivery on 1st September, 14. Since the very first day I had battery issues. I had to jump start it from the very first day. Over the years, I need to jump start my car every time I don’t use it for 5 days or more. I had also given my car to the Goregaon Service Centre, Mumbai on numerous occasions for this issue. But even after that this problem repeatedly occurs. I also talked with Manager Shreya Kamat and various advisors at the service centre a number of times and after each repair they assured me the problem wont occurr again. It now appears they have no clue on what the problem is. In recent weeks, I need to jump start my car on every use. Also my car has only run 7500kms. I talked about this with other Ecosport owners and it seems this problem is isolated to only my car. This has been an appalling nightmare for me as whenever I need to go out somewhere the car doesn’t start and I need to call a mechanic to jump start. I am tired of the same problem again and again. Not to mention I have I spent more than Rs.15000 for this. If this is what Ford gives you then I guess they don't deserve an international name in the market.

Ford India customer support has been notified about the posted complaint.

View replies

V

vinayak1990

from Mumbai, Maharashtra

Dec 26, 2016

I am having my car New Ford Figo details MH39-J7693 BIW No. MAJGXXMTKGFU280006
We have problem of battery and wheel balancing issue in my vehicle since long time but showroom service center are not providing the solution for same.
Kindly request to you expedite the issue as consumer satisfaction against the ford team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bhopal, Madhya Pradesh

It is a Feb, 2008 Ford Fiesta ZX1, Engine No.8B44519, vehicle number UP-12Q 0033 purchased by SIS.
This car was previously serviced at Sai Ford, Bhopal in the month of Feb & April. On 25th Aug. while driving car started dropping the acceleration and after halt petrol indication was zero and there was no petrol in the tank. However, during drive there was no such indication perchance due to sensor malfunctioning. After filling the Petrol continued my drive to office. On return I noticed starting trouble and jerks/ loss of acceleration during drive.
On 26th morning car was handed over for servicing to Sai ford and problem was intimated. I was told that it was a major service and vehicle would be delivered on 27th afternoon. As per schedule car was delivered at my office after replacing the battery and full servicing costing 21K. Further they informed that car has completed 1, 00, 000 Kms and need engine block replacement costing 60K which appeared completely indigestible.
Surprisingly, I faced identical problem while driving back on 27th evening. Next day it was Sunday and I tried to contact the concern service advisor and customer service manager but no one picked up the phone. Yesterday, when the problem was discussed with service centre they told me to deliver the car again for rechecking without standby facility.
This was my 3rd visit at Sai ford for servicing in span of seven months which ended up with wastage of time and money because of inferior quality of services and attitude of service provider. To inform you that in past 7 years, I had never faced such poor quality of workman ship from Ford authorized service centres. I am forwarding three service invoices of Sai Ford for your review.
Kindly arrange necessary corrections as authorized service provider are responsible for developing the image of brand among users.
Dr. Arun Duggal
Contact number [protected]
Email id- [protected]@yahoo.co.in

Comments- This Complaint was forwarded more than two month back but there is no response from manufacturer side. I have seen many more complaints those were left unsettled by manufacturer cell.
This is the kind of after sale services being provided by Ford. Customer care/complaint cell appears functional less.
It has been decided not to recommend and purchase this brand in future.

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560084

Website: 113, 1st Main Road, Below Flyover, St Thomas Town, Lingarajapuram, Bengaluru, Karnataka 560084

I have been observing from past 3 services with Metro Ford Service centre located in Lingrajpuram, Bangalore. The vehicle service they do is very very poor. Every time they will break some or the other thing in my car and they will not inform me. Later when I go back to them about this they will later cut an apology which is absolutely cunning behavior. After every service I get a feedback call where i have rated poor quality but there is no improvement. the last service which I had they changed the engine oil for just 3500 km +where as the actual engine oil change should take for about 10, 000 km. for such a big blunder there is no one to address rather they will apologize and asked me to pay the amount. The manager is very cunning when I complaint about such issues he is act as if he is very busy and always be on the phone.
It is quite frustrating after spending so much on every service I am not satisfied. Every time they will make a big bill which crosses Rs 10, 000 and the bill clearly describes that they have exchanged new parts with old one but I always found some or the other issue with the new parts which they have exchanged. Require lots and lots of improvement.
I have all the required documents which clearly shows what are the blunders they have done to my car.

Ford India customer support has been notified about the posted complaint.

Dec 08, 2016

Updated by Syed Tayab I have been observing from past 3 services with Metro Ford Service centre located in Lingrajpuram, Bangalore. The vehicle service they do is very very poor. Every time they will break some or the other thing in my car and they will not inform me. Later when I go back to them about this they will later cut an apology which is absolutely cunning behavior. After every service I get a feedback call where i have rated poor quality but there is no improvement. the last service which I had they changed the engine oil for just 3500 km +where as the actual engine oil change should take for about 10, 000 km. for such a big blunder there is no one to address rather they will apologize and asked me to pay the amount. The manager is very cunning when I complaint about such issues he is act as if he is very busy and always be on the phone.
It is quite frustrating after spending so much on every service I am not satisfied. Every time they will make a big bill which crosses Rs 10, 000 and the bill clearly describes that they have exchanged new parts with old one but I always found some or the other issue with the new parts which they have exchanged. Require lots and lots of improvement.
I have all the required documents which clearly shows what are the blunders they have done to my car.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201001

Ford fiesta up 14 br 6135, my bill is over 50000 rupee, unable to satisfy me, forcing me to take a vehical with some annoying noise is coming on the rear part of my car, as the staff and even managers are saying this noise is normal in ford cars, as u have run ur car 60, 000, thise noise is common in ford cars, we cant do anything about this, and they also forced me to take a vehical with that noise, as we tried it the same for another ford fiesta, there was no noise on that car, manager are pushing me to take vehical, otherwise we will charge u for 250 rupee per day as a parking charge

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201014

I have purchased a ford eco sport in the month of July on 13th July 2016.I have hot the engine replaced the service engine and Turbocharger at kilometers 4300. Now again at the kilometer 9500 My Car is again giving High Smoke. I went to dealership gautam budh ford. The dealer told me that they will diagnose and tell me later.Now they told me that it is having the same issue of issue of engine that was earlier there.
I am fed up with this car and i am not going to Take this car home at any cost because this is causing engine related issues for the second time.so please refund me my money. My car Registration Details Are UP14CY0010. I am totally fed up from this car and plss help me out and provide me a refund.I have been totally exploited by the ford. My business is adversely affected due to alck of car. This is my first and last ford car. My contact number is [protected]
Email id Bharat.[protected]@gmail.com
Suneel kumar goyal

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nashik, Maharashtra, 422003

Website: www.india.ford.com/about-ford/corporate/contact-us

My car has problem with ac.
- air noise was coming. I had showed this problem to ford service center in nasik city i. E. Moharir ford.
They repaired my car ac for 6 times and after every repair problem comes.
I had escalated problem to ford india then also problem was same.
I am fade up with this.
Now there are various problems in my car.
- sound is coming from dashborad when i operate ac
- metallic noise coming from area near compressor.
- instrument cluster also makes noise when i power on.
- fan noise has increased to very large extent.

I am also attaching mail given to ford service india.

Ford India customer support has been notified about the posted complaint.

Dec 04, 2016

Updated by NAKUL AHIRRAO here is the communication[protected]

From: Nakul Ahirrao [mailto:[protected]@gmail.com]
Sent: 04 December 2016 00:51
To: '[protected]@ford.com'
Subject: Pathetic service at Moharir FORD SERVICE centre

I have now no respect for FORD.

With all hopeless experiences at FORD service centre in NASIK, INDIA, I am now totally convinced that FORD has no skilled service support.
Rather they have people who play with customer cars and make them suffer for buying FORD CAR.

For AC noise problem I have repaired car at FORD service centre for About 6 times. Still problem not solved.
Now there is sound coming from dashboard when AC flap operates.
Air noise is also coming.
Metallic noise coming from area near compressor.
Fan is making too much noise at First speed which was earlier unnoticeable.

At service centre initially they said that –
1. There is no leakage in system.
2. Then they said, there is leakage from valve.
3. Then they said, there is leakage from connecting pipe.
4. Then they said, there is leakage from Evaporator coil.
5. Then they said, there is leakage from condenser coil.

This is how service centre responded to me. What I can say ?

Below are the complete details of service.
After the 4th visit to service centre I had contacted FORD INDIA, and they promised me to solve the problem to the best possible.
And after that also problem has repeated. All communication is in below mail.

I really feel pity for FORD that such people with no seriousness towards companies brand are at that position.

Problem has repeated for 6 times also escalation done to FORD INDIA level but still SERVICE head of Moharir ford didn’t contacted me for my concern.
Didn’t SHE understand the concerns ????? After how much repair visit she will look into it ?????
How many time should I bring car for service ?

What is the guarantee that the car AC life has not shorten by this playing by unskilled people at Moharir ford ?

This is all hopeless and idiotic responses forced me to take further actions.

I request FORD not to play with customers money and patience.

à¤§à¤¨à¥à¤¯à¤µà¤¾à¤¦ / Kind Regards / Mit freundlichen Grüßen
Nakul Ahirrao
Tech. Engg. Functions
NaP/TEF-31.2M
[protected][protected][protected][protected]
Bosch Limited
75, M.I.D.C Satpur,
Nashik - 422 007, India
Tel No. +[protected]
Email: nakul.[protected]@in.bosch.com
www.boschindia.com
( PAN of Bosch Limited : AAACM9840P )
ï Please don't print this Email unless you really need to - this will preserve trees on planet earth

__________________________________________
From: Ahirrao Nakul (NaP/TEF31-M1)
Sent: Saturday, November 12, 2016 1:10 PM
To: '[protected]@ford.com' <[protected]@ford.com>
Subject: Poor service at Quicklane

Hello,

Once again I had bad experience at FORD SERVICE center.
Find below details for the Service repair. –

Problem – AC was not working and Noise was coming.

Visit 1 –
Response - There was NO GAS in system. And also there was no leakage.
They filled the Gas and told me to use the car.
After 4 days, same problem was coming. All gas got leaked and AC was not working.

Visit 2 –
Response – They told me that they will check the leakage in detail and took 2 days for it.
As per them one valve was leaky and they replaced it. Now there is no leakage. Asked me to use car.
After 4 days same problem was coming.

Visit 3 –
Response – Now they told me that they need to check in detail and need to open dashboard also.
Again work was done and they replied me as there is leakage in EVAPOTER coil, it needs replacement.
They will order it and will give call after receipt.
Problem was coming and I didn’t received any call from them.
Then I called them to resolve the issue.

Visit 4 –
Response – They have replaced the coil. And given me the car.

Now after all 4 visits still there is sound coming from dashboard when I operate AC.

This is really pathetic and shows complete ignorance towards work.
Not at all expected from company like FORD.

I need detailed JOBSHEETS of all 4 visits and PSS for problem.
After all this kind of workmanship and quality of work, I don’t believe in your technicians and service staff.

à¤§à¤¨à¥à¤¯à¤µà¤¾à¤¦ / Kind Regards / Mit freundlichen Grüßen
Nakul Ahirrao
Tech. Engg. Functions
NaP/TEF-31.2M
[protected][protected][protected][protected]
Bosch Limited
75, M.I.D.C Satpur,
Nashik - 422 007, India
Tel No. +[protected]
Email: nakul.[protected]@in.bosch.com
www.boschindia.com
( PAN of Bosch Limited : AAACM9840P )
ï Please don't print this Email unless you really need to - this will preserve trees on planet earth

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201016

Dear sir,
I am Dr Atul Kumar I have a ford figo titanium model 2013, UP14BZ 4460,
Unfortunately I accident my car n submitted to repair at Noida Ford, H18, sect.63, at date 21/10/16 company supervisor Mr Sonu commit me to return my car till 15/11/2016 but till today they are making only hollow excuse I followed from 15 days, now I am totally confused
From first day when I submitted my car to work shop asking for estimated cost for my side they just ignore, after insists many times Mr Sonu said me " sir don't worry your car is insured so you will suffer hardly 10000 to 15000 RS so I was ready maintly n financially, but now after one month without any discussion asking submit more than 50000 rs, I am shocked, feel chieted,
Please tell me what should I do, should I go for legal or what
Thank you
Dr Atul Kumar
[protected]

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ludhiana, Punjab, 141003

Mount failure under extended warranty but no replacement.
As per ford service eng. there is a mount failure, so there is vibration in car,
But they said this part is not under warenty.I have paid thousands of rupees to take extended warranty but now there is no replacement.
I will we very hap if ford take some step in favour.
Have a look on detail(attachment ) given by fraud service eng .

Car registration No :PB 10EG 2428,
Contact No :[protected]

Ford India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110048

Dear ford Team,

As per telephonic conversation we had today, I was told that clutch has abnormal worn out at some place. (Not at all places) and this is not general wear and tear case, where clutch is worn out.
At 23500 km when I have complaint regarding hardening clutch paddle, Harpreet ford okhala people have replaced complete clutch assembling including flywheel, clutch and pressure plate. No abnormal sound was reported at that time

After that repair/ clutch overhauling abnormal sound start coming. After 3000/- km i.e around 26500kms /- I have reported there is abnormal sound which is coming from clutch when I lift car in 1& 2 nd gear.

Harpreet ford okhala have informed me clutch bearing has some problem they will replace the same and work they do will carries warranty of 10000km. They have replaced the parts (surprising whole clutch assembly) and they informed me they are doing on F.O.C basis and i have to pay 50% cost of labour. As parts were replaced F.O.C basis I didn’t ask them why they have replaced whole clutch assemble when they told me only bearing is faulty.

After 3000km if vehicle need again clutch over hauling …. Customer will be surprised or shocked also. They assured me sound will not come. As its bearing was faulty which has plastic parts and metal parts. As I was assured by them I didn’t reported matter to ford India and they assured me repair has warranty for 10000Km so I didn’t need to worry

Now again at 32500 km and after 6000 KM again same abnormal sound is coming from clutch. On preliminary inspection they told me same thing bearing is fault, when I asked why again this happened, they told me there is some fault in car and they will take matter to ford India and your 10000km is not yet over so I need not to worry and will get solution from ford India .

Kindly consider following points

· When I have given my vehicle for first time it was clutch plate hardening not for abnormal sound in clutch.
· After clutch over hauling immediate after 3000km abnormal sound was reported due to poor workmanship/ improve replacement of clutch assembly.
· Again after 6000/- after abnormal sound is reported
· Clutch plate doesn’t have normal wear and tear. This time I am communicated by ford India team has abnormal worn out as some places
And no reason was given for abnormal wore out of clutch at some places.

· 10000Km is not yet over when at 3000/- they have accepted mistake and replaced at F.O.C basis when now ford customer care team wants customer to pay 75% cost for no fault of ours and to contribute to poor workmanship of Harpreet ford.
· See images of clutch plate with normal wear and tear replaced at 23500/- which is on record ( on same email I have submitted on earlier complaint ) and clutch plate with abnormal worn out at some place. Images which were shared of my first complaint is in this trailing mail)

· I am without vehicle from last 10 days and I am paying for Taxi Rs 2000/- [per day.

Please do necessary action and do rectification/ replacement of required parts in my vehicle within 3 days of time else I have to other remedy except file case in customer protection court

Neeraj Aneja
R 265 Greater Kailash part -1
New Delhi-110048
[protected]

Ford India Complaints & Reviews

File a complaint to Ford India

Ford India reviews & complaints page 50

Complaint for broken of tie rod connecting

Post your Comment

Tyre defective piece

Post your Comment

Need promt service

Post your Comment

Unethical behaviors, False commitments, Misguiding

Post your Comment

Worst Service Experience with Harpreet Ford, Gurgaon

Post your Comment

Pathetic after service

Post your Comment

Ford Figo titanium 1.4 diesel car

Post your Comment

Rust in full car registration no. Wb 02 ad 6528

Post your Comment

Malfunctioning of break

Post your Comment

Service of ford Figo Reg No KL32B 4887

Post your Comment

Faulty Fuel Gauge, FORD Figo

Post your Comment

Complaint about Ford Ecosport

Post your Comment

Poor service by ford authorised service centre Sai Ford Bhopal and poor response by Ford Customer Complaint Cell

Post your Comment

Poor Vehicle service by Metro Ford Service Centre

Post your Comment

Poor service satisfaction

Post your Comment

Complaint regarding ford ecosport

Post your Comment

No repair of my car ac problem after 6th visit at ford service centre

Post your Comment

Noida Ford regards claim service

Post your Comment

Part failure under extended warranty but no replacement.

Post your Comment

Poor workmanship / product

Post your Comment

Related businesses