Ford India Complaints & Reviews

Dec 08, 2016

Updated by Syed Tayab I have been observing from past 3 services with Metro Ford Service centre located in Lingrajpuram, Bangalore. The vehicle service they do is very very poor. Every time they will break some or the other thing in my car and they will not inform me. Later when I go back to them about this they will later cut an apology which is absolutely cunning behavior. After every service I get a feedback call where i have rated poor quality but there is no improvement. the last service which I had they changed the engine oil for just 3500 km +where as the actual engine oil change should take for about 10, 000 km. for such a big blunder there is no one to address rather they will apologize and asked me to pay the amount. The manager is very cunning when I complaint about such issues he is act as if he is very busy and always be on the phone.
It is quite frustrating after spending so much on every service I am not satisfied. Every time they will make a big bill which crosses Rs 10, 000 and the bill clearly describes that they have exchanged new parts with old one but I always found some or the other issue with the new parts which they have exchanged. Require lots and lots of improvement.
I have all the required documents which clearly shows what are the blunders they have done to my car.

Dec 04, 2016

Updated by NAKUL AHIRRAO here is the communication[protected]

From: Nakul Ahirrao [mailto:[protected]@gmail.com]
Sent: 04 December 2016 00:51
To: '[protected]@ford.com'
Subject: Pathetic service at Moharir FORD SERVICE centre

I have now no respect for FORD.

With all hopeless experiences at FORD service centre in NASIK, INDIA, I am now totally convinced that FORD has no skilled service support.
Rather they have people who play with customer cars and make them suffer for buying FORD CAR.

For AC noise problem I have repaired car at FORD service centre for About 6 times. Still problem not solved.
Now there is sound coming from dashboard when AC flap operates.
Air noise is also coming.
Metallic noise coming from area near compressor.
Fan is making too much noise at First speed which was earlier unnoticeable.

At service centre initially they said that –
1. There is no leakage in system.
2. Then they said, there is leakage from valve.
3. Then they said, there is leakage from connecting pipe.
4. Then they said, there is leakage from Evaporator coil.
5. Then they said, there is leakage from condenser coil.

This is how service centre responded to me. What I can say ?

Below are the complete details of service.
After the 4th visit to service centre I had contacted FORD INDIA, and they promised me to solve the problem to the best possible.
And after that also problem has repeated. All communication is in below mail.

I really feel pity for FORD that such people with no seriousness towards companies brand are at that position.

Problem has repeated for 6 times also escalation done to FORD INDIA level but still SERVICE head of Moharir ford didn’t contacted me for my concern.
Didn’t SHE understand the concerns ????? After how much repair visit she will look into it ?????
How many time should I bring car for service ?

What is the guarantee that the car AC life has not shorten by this playing by unskilled people at Moharir ford ?

This is all hopeless and idiotic responses forced me to take further actions.

I request FORD not to play with customers money and patience.

धन्यवाद / Kind Regards / Mit freundlichen Grüßen
Nakul Ahirrao
Tech. Engg. Functions
NaP/TEF-31.2M
[protected][protected][protected][protected]
Bosch Limited
75, M.I.D.C Satpur,
Nashik - 422 007, India
Tel No. +[protected]
Email: nakul.[protected]@in.bosch.com
www.boschindia.com
( PAN of Bosch Limited : AAACM9840P )
 Please don't print this Email unless you really need to - this will preserve trees on planet earth

__________________________________________
From: Ahirrao Nakul (NaP/TEF31-M1)
Sent: Saturday, November 12, 2016 1:10 PM
To: '[protected]@ford.com' <[protected]@ford.com>
Subject: Poor service at Quicklane


Hello,

Once again I had bad experience at FORD SERVICE center.
Find below details for the Service repair. –

Problem – AC was not working and Noise was coming.

Visit 1 –
Response - There was NO GAS in system. And also there was no leakage.
They filled the Gas and told me to use the car.
After 4 days, same problem was coming. All gas got leaked and AC was not working.

Visit 2 –
Response – They told me that they will check the leakage in detail and took 2 days for it.
As per them one valve was leaky and they replaced it. Now there is no leakage. Asked me to use car.
After 4 days same problem was coming.

Visit 3 –
Response – Now they told me that they need to check in detail and need to open dashboard also.
Again work was done and they replied me as there is leakage in EVAPOTER coil, it needs replacement.
They will order it and will give call after receipt.
Problem was coming and I didn’t received any call from them.
Then I called them to resolve the issue.

Visit 4 –
Response – They have replaced the coil. And given me the car.

Now after all 4 visits still there is sound coming from dashboard when I operate AC.

This is really pathetic and shows complete ignorance towards work.
Not at all expected from company like FORD.

I need detailed JOBSHEETS of all 4 visits and PSS for problem.
After all this kind of workmanship and quality of work, I don’t believe in your technicians and service staff.



धन्यवाद / Kind Regards / Mit freundlichen Grüßen
Nakul Ahirrao
Tech. Engg. Functions
NaP/TEF-31.2M
[protected][protected][protected][protected]
Bosch Limited
75, M.I.D.C Satpur,
Nashik - 422 007, India
Tel No. +[protected]
Email: nakul.[protected]@in.bosch.com
www.boschindia.com
( PAN of Bosch Limited : AAACM9840P )
 Please don't print this Email unless you really need to - this will preserve trees on planet earth

Nov 18, 2016

Updated by tushartdk123 My phone Number [protected]
Tushar Kothari

Nov 03, 2016

Updated by vivek.lohia Dear Concern,

This is to inform that your Kaikan Chetla Kolkata Ford service centre is one of the worst service centre where neither quality is guaranted nor services at the time of submitting the car people at service centre committing lots of thing but neither doing the same only making bills its like everything is free of cost in market our hard earned money is generating from trees i will definitely escalate this to entire social networks & media as well with the photographs of the car for mental harrasing clients. The car was kept at your service centre for more than 7 days & they have really enjoyed my vehicle being at your place but not provided proper or required resolution the issues of the car was not solved neither any one properly designated at the service centre to check the vehicle before releasing but they are master in making bills thats on time.

Very shameful services provided by Kaikan Ford Chetla will never recommend anyone to buy Ford cars in near future.
If you want to discuss anything feel free to call me. The media escalations will be done in next 24 hrs.

For reference pics has been attached .

Thanks & Regards
Vivek Lohia
+91-[protected] / [protected]
Car No WB 02 AE 3001