Ford India — battery draining

Ir/mam,

I own a ford figo automatic car and its registration no. Is kl-07-cl-11.

I regret to inform you that the car i got delivered from malayalam ford, ernakulam is a defective car, which is giving trouble since i bought it.
There were like few instances that the car had to tow it to the kairali ford for the repair. Once it got stopped in the middle of the road while my mother was driving and i had to call the customer care and they forwarded the car to kairali ford and after the inspection they found water content in the petrol tank after inspecting it for 5 days. (Thank god nothing happened to the engine.) they then cleared all the water in the petrol tank and it was running smoothly until it stopped responding one morning.

There was no lights and horn and even could not start and i understood it was some battery problem as this is not my only car and have been using other brand cars also. I quickly called the ford customer care and they came and jump started the vehicle and took it to the service centre of kairali ford. They inspected the car for 2 or 3 days and told me there is a trouble in the battery and it has to be replaced. I obviously agreed to it and they replaced it and gave it to me. This happened 1 month back.

Today after a long weekend when i tried starting it wasnt responding. The car is completely dead. Customer care guys said they will come today and check it. But i dont have any trust in you. This is the third time and i am like fed up. Your dealer here is not giving a thorough inspection and who wouldnt know how the battery get drains?.

They should have checked the alternator or some electrical wires or some fuse.

So i would like to request you to urgently look in to this matter and do the need full or else i will be forced to take legal action against you.

The rc owner is m. Shamerien rajendran
Registration no.: kl-07 cl 11
Month of delivery: june 2017
Make and yr of mfr: ford figo automatic, 2017

Thank you