| Address: | 600096 | | Website: | www.india.ford.com |
Espected Sir/Madam,
Here I Vijay Danodia s/o Shri Omprakash Danodia Purchase your ford Eco-Sports From Simon Ford on 09/02/2015 and it starts displaying ABS MALFUNCTION SERVICE NOW after running 2498 kms on 15/03/2015 and brokendown.
On contacting the concerned service centre they asked us to bring the vehicle to service centre which is destined 220 kms from our hometown. As per their instruction the servicemen (RSA) took the vehicle to sevice centre by tochening it. The problem has been resolved after 5 days. With assurance that there wouldn’t be any further problem, but all the promises came out to be false the vehicle keeps on creating problem the vehicle never runs satisfactorily. We keep on contacting through phone to service centre but they never replied satisfactorily and taken us for granted although we followed their each and every instruction .
Finally after running 29458 kms on 13/10/2015, the vehicle brokendown completely, and start displaying ENGINE OIL PRESSURE LOW STOP SAFELY. RSA again took the vehicle to service centre by tochening it on 17/10/2015. And till then vehicle is in the service centre (SIMON FORD BILASPUR C.G.)
This has created lots of problem to us financially and mentally. In theabsence of vehicle we hired a vehicle on monthly payment, our driver ws also became joblessAnd paying monthly installments let us felt regretting.
Sir we also have other options like consumer forum but we don’t want to spoil the repo of such a well knowned company. Sir kindly consider our problems and fulfill it by monetary terms, we don’t want vehicle back as it creating problem since the date we had buyed it. And there is no further guarantee even. I belong to a middle class and cant afford such a huge loss.
So sir I am closing this letter with a hope that you will respond to our complain as soon as possible.
THANKING YOU
YOUR’S SINCERE CUSTOMER
.
VIJAY DANODIA
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