Ford India — Cancellation of booking

Address:	390018
Website:	Consumer complaints

We have cancelled our booking with ford. We had transferred 3.69 lakh towards booking via rtgs and paid 1000 cash as booking amount. Due to emergency in or family we had to cancel our booking with spford vadodara channi. We informed them immediately regarding cancellation. They didn't bother responding us. Finally 2 days later we went to their showroom where we were informed we will receive refund via cheque after 10 days and 3000 will be deducted.
We are not happy with the quality of service by sp ford. If we have paid immediately via rtgs why they cannot refund our money immediately. It's a huge amount and sp ford want to keep. Our money for 2 weeks. It's already been 4 days since they have our money. Is this how they make money by not refunding customers their finds and deducting 3000 for no reason.