Ford India — car

Address:	Pathankot, Punjab
Website:	www.india.ford.com

I, munish kumar regret to inform you that none of the promises, mentioned during purchasing of ford car are being adhered to by your team, atleast not at bhagat ford agency at pathakot.
I detailed about the incidents happened during my visits to bhagat ford service center, pathankot.
The navigation system of my ford ecosport ecoboast stopped working within 2 or 3 months of purchasing of this car. I really didn’t understand that how the navigation system of a new car could stop working. However during second service on dated 08/01/2018 of my car i mentioned this problem to the service manager and service adviser of bhagat ford agency at pathankot. They advised me in written (Annexure attached) that the new rvc with revised software will be installed after that it will work, so i leave the car at agency.
After five days on dated 13/01/2018 (Promising date mentioned 12/01/2018 in annexure), i went to the agency for receiving of car but it regret to say that even after five days the car was not ready. I reached the agency sharply at 10:00 am but they delivered the car about 2:00 pm. I was really too late and in hurry so i didn’t check the navigation system. When i checked the navigation system it was not working. I really disappointed that even after five days the problem was not rectified. I surprised even more when i checked the service annexure (Attached) in which it is mentioned that rvc with revised and fly audio software has been re-installed. The level to make customers fool is much higher than expected. After two or three days a call comes from the bhagat service center, pathankot regarding customer’s satisfaction toward servicing. I told the agency staff that navigation system problem was not resolved.in their reply they said that next time when you visit to pathankot this problem will be resolved and request me that when call comes from headquarter, given 10 rating to each services.
Next time i visit to pathankot agency on dated 29/04/2018 and told the same problem and also request three to four times to the service staff name goldi that removes the little scratch by sketching from front side portion. I felt that none of the staff took interest to this problem as the problem was little and also no due servicing of car in which they earned money or some points. I left the vehicle for two day at the agency with a promise that the problem will be resolved in due date. I called to the agency on the next day about the progress and as usual they gave assurance for next day. Next day on dated 31.03.2017as expected same things happen the car is not ready, only washing of car was done that too without removing of scratch. The problem of navigation system was remaining same. I told the service manager that i will give you in written that this problem will not be resolved by your staff as none of them (Except deepak sharma) shown interest to this problem. I told him that the service staff who couldn’t remove a scratch by sketching even after two days which hardly take 5 minutes, those will solved this problem. The problem is not that the problem is solved but the real problem is that the staff behavior is really unprofessional.
My job is at chamba, 120km from agency, so it is really difficult to come again and again from chamba for minor repairs and it become more disappointing when your car ‘s problem was not resolved even after 4 to 5 days.
So on some of the points mentioned below i really need clarification:
1. How the navigation system of car could stop functioning even in warranty period?
2. If it happens then how the agency could mention in the service performa (Attached) that the problem was resolved? Either they lied to their customers or they didn’t know how to resolve the problem.
3. Why the car is not delivered to the customers in time after servicing or minor repair even after four to five days? Either they didn’t listen to the customers problems or they are not capable to do the same.
This is my fourth visit to the bhagat ford agency, pathankot and every time i had got a bitter experience. But this time i didn’t remain silent either your office will resolve my problem or i will sue your agency in consumer court against your services with documentary proof.

Munish kumar,
Vehicle no: hp83 3361
Purchasing date: 01/04/2017
Contact no: [protected]