Ford India — Car Ford ecosports

Arun kumar

from Chennai, Tamil Nadu

Nov 30, 2021

Address:

Poonamallee Branch, Chennai

Dear Representative,
I beg your pardon for the support which is not extended to me in giving my car repaired.
Vehicle: TN05 BA4074 which was flood affected on 9th and same day it was transferred to Ambattur Branch on their acceptance. Next day they were revoked by not accepting and transferred to Poona mallee Branch. Till now there is no keen update from the service advisor, and I am unable to get the commitment from them. Daily I have been following but 3 advisors who took initiation were not able to update me. They always give excuses by saying Insurance has not given approval and the same which I have discussed with the Insurance Agent (IFFCO TOKIO) he said it has already been given from his end. Moreover, the insurance of vehicles was allotted by Chennai ford and why still there is a problem in resolving it. It has been almost 16 days with no clarity on when I will get the Vehicle and If Chennai Ford is very serious on Customer Complaints, please resolve my problem immediately. I was also given false commitment that the Vehicle would be delivered in 3 days’ time on Monday but no action call towards it.

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Ford India customer support has been notified about the posted complaint.

Nov 30, 2021

Updated by Arun kumar Attached email from Ford promising that my vechicle would be taken care in sorting the problem with Dealer Chennai ford Poonammalle branch.

Nov 30, 2021

Updated by Arun kumar Chennai Ford Representative Udhaya Service Adviser was not in a position to solve the problem and postponing everyday by giving reasons which is not found in vechicle. There were correlation between CRM department & Body shop side. Different opinions from them within the same organization make the customer suffer.