Ford India — Car starting problem

Address:	Hyderabad, Andhra Pradesh, 91
Website:	ford

Sir,

I have purchased a Ford Feasta (Titanium) from Vibrant Ford, Khairthabad on March 31st 2015. Vehicle No. TS07EL1129. At the time of buying they have told us the this vehicle millage is 32 km/ltr. So I have purchased the car and it is not giving at least 20 km/ltr. also it is giving only 13-14 km/ltr.
There is another problem with this car i.e. It is not starting some times, this has happened 3 to 4 times and when I have lodged a complaining against this once they have told that there is a censor problem and cleared the problem and vehicle has started and after few Days same problem has occurred once more and after lodging the complain again they have told that there is water pump problem and cleard it. Now on Saturday[protected] when my son was seriously sick and I wanted to take him to the doctor so I tried to take my car again the same problem repeated and the car did not start and I got fed-up and took him in auto to the hospital. When I came back home and once again tried to start it did not start so I have once again lodged a complain and they came in the night 1.00 am and took my car to Sanath Nagar service center.
I have spoken to Mr. Ali Service Manager, Sanath Nagar Service center Sunday and he have told that he will look into the mater when I go on Monday.
On Monday when I have called him he told that there is a Censor Board problem and will replace that board with new one and intimate me after checking hole Vehicle.
When I again called him on Tuesday he is not lifting the phone I have tried several time but he is not lifting the phone and on Wednesday when I have called him he is telling that which vehicle and what is the problem and immediately he has given phone to his subordinate to speak.
This is to inform you that Mr. Ali Service Manager has no responsibility even to speak to the customers and since three days there is not response from any of the persons of Showroom neither service center and when I have tried to speak to them they are telling to speak to customer care every time. Why this problem is not been identified and solve permanently. Since 4 times I have been told something and temporary solve the problem, If I go outstation in this vehicle and the problem repeats again then what will my situation.
If you people do not rectify and solve the problem permanently then replace with a new vehicle because I am suffering a lot with this vehicle or else I will go to consumer court against you

Regards
Joshi jagadishwar
[protected]
Date: 15/6/16